Anton Morrison, VP of User Experience & Design and Steve Peretz, Director, Health Experience & Product Strategy at Appnovation, will present at Total Health 2020.
There is a paradigm shift in healthcare. As the world looks to the healthcare industry for guidance, this is where its leaders come to set the agenda and change lives.
Join Anton Morrison and Steve Peretz as they share insights on improving the patient's end-to-end healthcare experience through digital innovation.
CX in the New Era of Healthcare
Date: Friday, November 20, 2020
Time: 12:00 PM (EST)
In this session, Anton and Steve will layout actionable insights on how to...
- Plan for the patient's end-to-end experience, or the moments in between when a patient is with their practitioner
- Look at the role of data, innovation and how digital technologies and experiences enable the patient experience
- Explore how the future is wrapping healthcare around the individual, as opposed to the other way around, which is the current scenario. This means looking at a patient holistically, including all touchpoints digital or otherwise