--- title: "How Managed Services Help Our Clients Grow and Stay Ahead · Appnovation" url: "https://www.appnovation.com/insights/how-managed-services-help-our-clients-grow-and-stay-ahead" description: "Appnovation stands out as a managed services provider through our client-centric approach." --- Article # How Managed Services Help Our Clients Grow and Stay Ahead Appnovation stands out as a managed services provider through our client-centric approach. Our track record demonstrates our commitment to excellence and ability to deliver tangible business outcomes. [![](https://cdn.sanity.io/images/ey850001/production/fb62ef5dfe7d2db122fe068d1a48c6644494a5a8-68x68.png?w=68&auto=format) Nancy Acerbi Delivery Manager](/people/nancy-acerbi.md) Jul 15, 2025 3 min read ![Managed Services](https://cdn.sanity.io/images/ey850001/production/f202e31ebbfdeaf918269d2d1bda523c5ff72cfd-1728x680.jpg?w=1400&auto=format) At Appnovation, I work with great teams and clients every day helping them keep their digital platforms running and improve them to become faster, smarter, and tougher. As a leader of managed services delivery in Brazil, I've watched how a strong support model can make a real difference whether it's cutting down backlogs, boosting performance, or giving internal teams room to come up with new ideas. In today's quick-changing digital scene, managed services go beyond tech support they give businesses an edge. When done well, they boost productivity, cut expenses, and lay the groundwork for expansion. ### **Why Managed Services Are Now More Important Than Ever** More companies opt for managed services because they aim to achieve more with fewer resources—stay protected, move quicker, and grow smarter. At Appnovation, we build our approach around long-term backing deep tech know-how, and worldwide coverage from teams across [onshore, nearshore, and offshore](/services/strategy-insights/hybrid-cloud-strategy.md) areas. We've got you covered, whether it's a crucial problem at midnight or a speed boost during work hours. [Check out our Managed Services & Support](/services/managed-services-support.md) ### **True Stories Actual Results** What gets me excited about my job is seeing how our work makes a difference. Here are some recent success stories: * Backlog Gone: We helped a client reduce their backlog by 75%—from 566 tickets to 138—by creating a more responsive triage process and improving coordination between teams. * Docs That Make a Difference: We created a central documentation hub where everyone from developers to client stakeholders can find what they need. It's a simple change, but it's improved daily work . * Support That Never Sleeps: With a project manager overseeing incoming requests and [DevOps coverage](/services/technology-platform-development.md) across time zones, we provide round-the-clock support. When a request comes in from Europe, North America, or Asia-Pacific we're on it. ### **Case in Point: Supporting Online Education at Scale** One project that stands out to me involves our work with a global education company that needed to expand their online learning storefront. We helped them launch a Shopify Plus experience that supports multiple languages, currencies, and user types. But the real story begins after the launch. Through our managed services and AI-driven workflows, we continue to provide technical support, monitor performance, and optimize ensuring the platform runs as it grows. Thanks to our offshore teams, we've managed to provide round-the-clock coverage while maintaining efficiency and cost-effectiveness. We're proud to play a role in their mission to make education more accessible. [Check out the full case study](/work/empowering-online-education-scalable-commerce.md) ### **How Appnovation Stands Out** We view managed services as more than a support ticket system. We see it as a collaboration. Our clients rely on us for: * A mix of strategic insights and practical support * Staff working across time zones to provide true [24/7 coverage](/services/strategy-insights/hybrid-cloud-strategy.md) * Knowledge in cloud, infrastructure, and experience platforms * Tailored dashboards and consistent reports to keep everyone updated * A forward-thinking approach centered on performance, security, and expansion And the most crucial part? We pay attention. We adjust. And we come through. [![](https://cdn.sanity.io/images/ey850001/production/fb62ef5dfe7d2db122fe068d1a48c6644494a5a8-68x68.png?w=68&auto=format) Nancy Acerbi Delivery Manager · Appnovation](/people/nancy-acerbi.md) ## Keep reading [![Managed Services](https://cdn.sanity.io/images/ey850001/production/146fbd381a69523fa08c0f065d43faf3c11b9951-1728x680.jpg?w=640&auto=format)](/insights/your-guide-understanding-managed-services-support.md) Article · 5 min AI Jul 22, 2025 ### [Your Guide to Understanding Managed Services & Support](/insights/your-guide-understanding-managed-services-support.md) Have questions about managed services? Learn how they work, what they cost, and how Appnovation delivers secure, scalable, AI-powered support — all answered in our comprehensive FAQ. [Appnovation](/people/appnovation.md) Article [![The New Managed Service Approach: Evolving our Clients' Digital Performance](https://cdn.sanity.io/images/ey850001/production/99640b09df7187bb812cb93f4d75cb816447146d-1440x600.png?w=640&auto=format)](/insights/2020-02-new-managed-service-approach-evolving-our-clients-digital-performance.md) Article · 6 min Sep 06, 2022 ### [The New Managed Service Approach: Evolving our Clients' Digital Performance](/insights/2020-02-new-managed-service-approach-evolving-our-clients-digital-performance.md) The new managed services provider (MSP) is also a digital consultant who merges technology and development, digital marketing, data analytics, user experience and e-commerce knowledge to accelerate digital transformation and evolve digital performance. [Andrew Wong](/people/andrew-wong.md) Article ## Get the thinking, *before everyone else.* One considered email a month. New essays, field notes from live engagements, and the occasional strong opinion. 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