---
title: "Lindsay Stanford · Appnovation"
url: "https://www.appnovation.com/people/lindsay-stanford"
description: "Lindsay Stanford, Director, CX and Product Strategy at Appnovation — articles and insights."
---

[← Insights](/insights.md)

![Lindsay Stanford](https://cdn.sanity.io/images/ey850001/production/4471ec939dde4093da7a6a4754ff943462efd0d6-68x68.png?w=68&auto=format)

# Lindsay Stanford

Director, CX and Product Strategy

Thinking

## Articles by Lindsay Stanford

*   [![A whole new CX: Meeting the retail demands of today’s digital consumer](https://cdn.sanity.io/images/ey850001/production/6910d01fcc5a517b044458f32ef9e150ab231330-1200x644.jpg?w=640&auto=format)](/insights/2022-01-whole-new-cx-meeting-retail-demands-todays-digital-consumer.md)

     Article · 5 min Jan 10, 2022

    ### [A whole new CX: Meeting the retail demands of today’s digital consumer](/insights/2022-01-whole-new-cx-meeting-retail-demands-todays-digital-consumer.md)

    To adapt to shifting shopping behaviours, retailers must give consumers what they want: a truly streamlined, and digital-first, shopping experience.

    [Lindsay Stanford](/people/lindsay-stanford.md) Article

*   [![Why Empathy is Key to Engaging Retail Customers in 2021](https://cdn.sanity.io/images/ey850001/production/6bc546b2490aeeb14d177be2eeac8bfb0622daa5-1200x644.jpg?w=640&auto=format)](/insights/2021-04-why-empathy-key-engaging-retail-customers-2021.md)

     Article · 5 min Apr 15, 2021

    ### [Why Empathy is Key to Engaging Retail Customers in 2021](/insights/2021-04-why-empathy-key-engaging-retail-customers-2021.md)

    Your customers’ basic needs are crucial right now. To meet them, your retail business needs to understand customers as human beings and evolve experiences beyond functional transactions to empathetic engagement.

    [Lindsay Stanford](/people/lindsay-stanford.md) Article