Atlassian Jira Service Desk Solution
Technicolor* is a worldwide technology leader in the media and entertainment sector focusing on 3 areas: technology entertainment services and the connected home. Technicolor currently employs over 17,000 employees with 100+ sites in 25 countries.
Appnovation recommended Jira Service Desk as a solution for Technicolor, who needed to be able to exchange real time items with a lifecycle with their vendors. These items included action items, claims, change notices, etc. With Appnovation’s recommendations set out and accepted, the team at Technicolor needed to ensure that they had a proper configuration for their applications, in order for them to fully to utilize Jira Service Desk.
In addition, Technicolor needed to develop a workflow and process to integrate Jira Service Desk into their existing workflows Technicolor needed to configure plugins for Jira Service Desk, as well as additional development. Procurement system with multi-level approval process, integrated external accounting