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osCaddie MS Pricing

Service Levels & Pricing Options
  • osCaddie MS BUSINESS
  • $12,000 USD Per Year
  • osCaddie MS CORPORATE
  • $36,000 USD Per Year
  • osCaddie MS ENTERPRISE
  • $84,000 USD Per Year
  • osCaddie MS ENTERPRISEplus
  • Custom Pricing Per Year
  • Additional Support Available
  • On Demand Experts Available

osCaddie Managed Services Pricing

Appnovation's osCaddie Managed Services offers a custom-built portal that provides customers with a rapid escalation process which allows users to instantly escalate a support case to our success management team.  This feature has allowed us to achieve just over 98% "excellent" (5/5) rating from our support customers. Customers receive pre-support services, unlimited basic support services, and bonus expert hours! To help price your current set up, please contact us today!

Pricing Table

Package
Business
$12,000 USD PER YEAR
Corporate
$36,000 USD PER YEAR
Enterprise
$84,000 USD PER YEAR
Enterpriseplus
Custom Pricing
Applications
Drupal, MuleSoft, Wordpress, Alfresco
HTML5, AngularJS, Ember.js, ReactJS, Node.js
(non-conforming applications + remediation project)
Support
Current Install Only
(any new function, application, or feature is a new project outside of scope)
Package Details
1 USER
(24 / 7 / 365 Portal, Phone, Email)

Up to 5 Bonus Expert Hours
per month (extra hours $240/hr,
or see package below)
3 USERS
(24 / 7 / 365 Portal, Phone, Email)

Up to 18 Bonus Expert Hours
per month (extra hours $240/hr,
or see package below)
UNLIMITED USERS
(24 / 7 / 365 Portal, Phone, Email)

Up to 45 Bonus Expert Hours
per month (extra hours $240/hr,
or see package below)
UNLIMITED USERS
(24 / 7 / 365 Portal, Phone, Email)

Custom Number of
Expert Hours

Included
Pre-support Services
Site Discovery & Review
  • Size & complexity
  • Gather support documents
Onboarding
  • Open ticket review
  • Technical review
  • Review Code
  • Set up in portal
  • Set up billing & ticket flow
  • Welcome package
  • Portal & Wiki Training
  • Configure backup
  • Configure monitoring
Unlimited
Basic Support Services
Tickets created for any of the below services will be completed within 60 minutes maximum then draws from Expert Hours / Expert Support Services
  • Basic application support
  • Ticket estimates
  • Basic vendor management requests
  • Change management
  • License management
  • Minor maintenance requirements
  • Minor bug & security fixes / patches
  • Minor software patches
  • basic website work (ie: content changes, basic code changes)
Optional
Expert Support Services
Tickets created for any of the below services, such that the ticket will take more than 60 minutes to complete, (Submission of a ticket grants approval for work up to 4 hours.)
  • Application support
  • Major vendor requests & coordination
  • Major maintenance requests
  • Major bug & security fixes / patches
  • Major software patches
  • Major security
  • Intermediate & major website work (ie: any request for code change to the website, or major page / site revisions)
Scale
Number of servers and URLs
LOW LOW MEDIUM HIGH
Complexity
Number of databases, code bases, & techs
LOW LOW MEDIUM HIGH
Volume
Number of site visitors and page views
LOW MEDIUM HIGH HIGH
Reviews
Monthly subscription review
Quarterly VCWO needs / strategy review
Annual architecture review
QUARTERLY REVIEW ONLY
Expedited Project Engagement
PM, Scoping, SOW, & Contracts
Portal Access
Ticket Logging / Tracking, Detailed Monthly
Report, Unlimited Ticket Submission
Dedicated Subscription
Manager
Platform Maintenance
Vulnerability Scanning
Website Health Monitoring
Site live testing - hourly
Connectivity
Review error logs
Monitor back up
Weekly Environment
Backup & Restore
Access to Training
Wiki,Knowledge base, White Pagers,
Webinars
Package
Business
$12,000 USD PER YEAR
Applications
Drupal, MuleSoft, Wordpress, Alfresco
HTML5, AngularJS, Ember.js, ReactJS, Node.js
(non-conforming applications + remediation project)
Support
Current Install Only
(any new function, application, or feature is a new project outside of scope)
Package Details
1 USER
(24 / 7 / 365 Portal, Phone, Email)

Up to 5 Bonus Expert Hours
per month (extra hours $240/hr,
or see package below)
Included
Pre-support Services
Site Discovery & Review
  • Size & complexity
  • Gather support documents
Onboarding
  • Open ticket review
  • Technical review
  • Review Code
  • Set up in portal
  • Set up billing & ticket flow
  • Welcome package
  • Portal & Wiki Training
  • Configure backup
  • Configure monitoring
Unlimited
Basic Support Services
Tickets created for any of the below services will be completed within 60 minutes maximum then draws from Expert Hours / Expert Support Services
  • Basic application support
  • Ticket estimates
  • Basic vendor management requests
  • Change management
  • License management
  • Minor maintenance requirements
  • Minor bug & security fixes / patches
  • Minor software patches
  • basic website work (ie: content changes, basic code changes)
Optional
Expert Support Services
Tickets created for any of the below services, such that the ticket will take more than 60 minutes to complete, (Submission of a ticket grants approval for work up to 4 hours.)
  • Application support
  • Major vendor requests & coordination
  • Major maintenance requests
  • Major bug & security fixes / patches
  • Major software patches
  • Major security
  • Intermediate & major website work (ie: any request for code change to the website, or major page / site revisions)
Scale
Number of servers and URLs
LOW
Complexity
Number of databases, code bases, & techs
LOW
Volume
Number of site visitors and page views
LOW
Reviews
Monthly subscription review
Quarterly VCWO needs / strategy review
Annual architecture review
QUARTERLY REVIEW ONLY
Expedited Project Engagement
PM, Scoping, SOW, & Contracts
Portal Access
Ticket Logging / Tracking, Detailed Monthly
Report, Unlimited Ticket Submission
Dedicated Subscription
Manager
Platform Maintenance
Vulnerability Scanning
Website Health Monitoring
Site live testing - hourly
Connectivity
Review error logs
Monitor back up
Weekly Environment
Backup & Restore
Access to Training
Wiki,Knowledge base, White Pagers,
Webinars
Package
Corporate
$36,000 USD PER YEAR
Applications
Drupal, MuleSoft, Wordpress, Alfresco
HTML5, AngularJS, Ember.js, ReactJS, Node.js
(non-conforming applications + remediation project)
Support
Current Install Only
(any new function, application, or feature is a new project outside of scope)
Package Details
3 USERS
(24 / 7 / 365 Portal, Phone, Email)

Up to 18 Bonus Expert Hours
per month (extra hours $240/hr,
or see package below)
Included
Pre-support Services
Site Discovery & Review
  • Size & complexity
  • Gather support documents
Onboarding
  • Open ticket review
  • Technical review
  • Review Code
  • Set up in portal
  • Set up billing & ticket flow
  • Welcome package
  • Portal & Wiki Training
  • Configure backup
  • Configure monitoring
Unlimited
Basic Support Services
Tickets created for any of the below services will be completed within 60 minutes maximum then draws from Expert Hours / Expert Support Services
  • Basic application support
  • Ticket estimates
  • Basic vendor management requests
  • Change management
  • License management
  • Minor maintenance requirements
  • Minor bug & security fixes / patches
  • Minor software patches
  • basic website work (ie: content changes, basic code changes)
Optional
Expert Support Services
Tickets created for any of the below services, such that the ticket will take more than 60 minutes to complete, (Submission of a ticket grants approval for work up to 4 hours.)
  • Application support
  • Major vendor requests & coordination
  • Major maintenance requests
  • Major bug & security fixes / patches
  • Major software patches
  • Major security
  • Intermediate & major website work (ie: any request for code change to the website, or major page / site revisions)
Scale
Number of servers and URLs
LOW
Complexity
Number of databases, code bases, & techs
LOW
Volume
Number of site visitors and page views
MEDIUM
Reviews
Monthly subscription review
Quarterly VCWO needs / strategy review
Annual architecture review
Expedited Project Engagement
PM, Scoping, SOW, & Contracts
Portal Access
Ticket Logging / Tracking, Detailed Monthly
Report, Unlimited Ticket Submission
Dedicated Subscription
Manager
Platform Maintenance
Vulnerability Scanning
Website Health Monitoring
Site live testing - hourly
Connectivity
Review error logs
Monitor back up
Weekly Environment
Backup & Restore
Access to Training
Wiki,Knowledge base, White Pagers,
Webinars
Package
Enterprise
$84,000 USD PER YEAR
Applications
Drupal, MuleSoft, Wordpress, Alfresco
HTML5, AngularJS, Ember.js, ReactJS, Node.js
(non-conforming applications + remediation project)
Support
Current Install Only
(any new function, application, or feature is a new project outside of scope)
Package Details
UNLIMITED USERS
(24 / 7 / 365 Portal, Phone, Email)

Up to 45 Bonus Expert Hours
per month (extra hours $240/hr,
or see package below)
Included
Pre-support Services
Site Discovery & Review
  • Size & complexity
  • Gather support documents
Onboarding
  • Open ticket review
  • Technical review
  • Review Code
  • Set up in portal
  • Set up billing & ticket flow
  • Welcome package
  • Portal & Wiki Training
  • Configure backup
  • Configure monitoring
Unlimited
Basic Support Services
Tickets created for any of the below services will be completed within 60 minutes maximum then draws from Expert Hours / Expert Support Services
  • Basic application support
  • Ticket estimates
  • Basic vendor management requests
  • Change management
  • License management
  • Minor maintenance requirements
  • Minor bug & security fixes / patches
  • Minor software patches
  • basic website work (ie: content changes, basic code changes)
Optional
Expert Support Services
Tickets created for any of the below services, such that the ticket will take more than 60 minutes to complete, (Submission of a ticket grants approval for work up to 4 hours.)
  • Application support
  • Major vendor requests & coordination
  • Major maintenance requests
  • Major bug & security fixes / patches
  • Major software patches
  • Major security
  • Intermediate & major website work (ie: any request for code change to the website, or major page / site revisions)
Scale
Number of servers and URLs
MEDIUM
Complexity
Number of databases, code bases, & techs
MEDIUM
Volume
Number of site visitors and page views
HIGH
Reviews
Monthly subscription review
Quarterly VCWO needs / strategy review
Annual architecture review
Expedited Project Engagement
PM, Scoping, SOW, & Contracts
Portal Access
Ticket Logging / Tracking, Detailed Monthly
Report, Unlimited Ticket Submission
Dedicated Subscription
Manager
Platform Maintenance
Vulnerability Scanning
Website Health Monitoring
Site live testing - hourly
Connectivity
Review error logs
Monitor back up
Weekly Environment
Backup & Restore
Access to Training
Wiki,Knowledge base, White Pagers,
Webinars
Package
Enterpriseplus
Custom Pricing
Applications
Drupal, MuleSoft, Wordpress, Alfresco
HTML5, AngularJS, Ember.js, ReactJS, Node.js
(non-conforming applications + remediation project)
Support
Current Install Only
(any new function, application, or feature is a new project outside of scope)
Package Details
UNLIMITED USERS
(24 / 7 / 365 Portal, Phone, Email)

Custom Number of
Expert Hours

Included
Pre-support Services
Site Discovery & Review
  • Size & complexity
  • Gather support documents
Onboarding
  • Open ticket review
  • Technical review
  • Review Code
  • Set up in portal
  • Set up billing & ticket flow
  • Welcome package
  • Portal & Wiki Training
  • Configure backup
  • Configure monitoring
Unlimited
Basic Support Services
Tickets created for any of the below services will be completed within 60 minutes maximum then draws from Expert Hours / Expert Support Services
  • Basic application support
  • Ticket estimates
  • Basic vendor management requests
  • Change management
  • License management
  • Minor maintenance requirements
  • Minor bug & security fixes / patches
  • Minor software patches
  • basic website work (ie: content changes, basic code changes)
Optional
Expert Support Services
Tickets created for any of the below services, such that the ticket will take more than 60 minutes to complete, (Submission of a ticket grants approval for work up to 4 hours.)
  • Application support
  • Major vendor requests & coordination
  • Major maintenance requests
  • Major bug & security fixes / patches
  • Major software patches
  • Major security
  • Intermediate & major website work (ie: any request for code change to the website, or major page / site revisions)
Scale
Number of servers and URLs
HIGH
Complexity
Number of databases, code bases, & techs
HIGH
Volume
Number of site visitors and page views
HIGH
Reviews
Monthly subscription review
Quarterly VCWO needs / strategy review
Annual architecture review
Expedited Project Engagement
PM, Scoping, SOW, & Contracts
Portal Access
Ticket Logging / Tracking, Detailed Monthly
Report, Unlimited Ticket Submission
Dedicated Subscription
Manager
Platform Maintenance
Vulnerability Scanning
Website Health Monitoring
Site live testing - hourly
Connectivity
Review error logs
Monitor back up
Weekly Environment
Backup & Restore
Access to Training
Wiki,Knowledge base, White Pagers,
Webinars

*All non-critical incidents will be responded to between 8am-8pm Eastern Time. All prices are in $USD.

 

Read More...

  • Four Subscription Pricing Options

    osCaddie Managed Services offers four different levels of service subscriptions. Corresponding pricing is designed to fit businesses of all sizes when it comes to support and maintenance. Check out the differences and decide what level of service your entity needs.

  • Proven Support Delivery

    Leveraging our extensive multi-industry expertise, experience across multiple open technologies and exceptional internal talent and resources, we have a long list of customers and distinguished record of service supporting companies and organizations alike.

  • Support & Maintenance Experts

    Not only are we the best ones to call when you need help, we also are there to proactively make sure those "help" calls are significantly diminished from ever happening in the first place. We are certified in a ton of technologies and have experience and expertise working with even more across a variety of situations and urgency levels.

  • Dedicated Lines of Communication

    We give you complete visibility from day one of your Managed Services engagement, provide a single point of contact and offer 24/7/365 access to both our osCaddie support portal AND an emergency support line staffed by a dedicated support team.

  • Customer Satisfaction Achieved

    We take customer satisfaction seriously, providing you a dedicated account manager and project manager to make sure all aspects of your engagement with us run smoothly. We ask you to tell us how we did at the end of your project, and the results go directly to our CEO.

Brands That Trust Us & Why Customers Choose Appnovation’s osCaddie MS

  • Achieved just over 98% "excellent" (5/5) rating from current support customers
  • Annual subscription based pricing model for support and maintenance services
  • Clients can be hosted anywhere, internal or external
  • Dedicated customer support portal with 24/7/365 access
  • Emergency support capabilities 24/7/365 with dedicated expert staff
  • Full suite of support and maintenance services offerings
  • Multi-disciplinary team of experts certified & experienced in a plethora of techs
  • Proven track record of successfully providing support and maintenance
  • Single point of contact for continued operational support and maintenance

Appnovation's osCaddie Managed Services are ready to handle your business or organization's support and maintenance needs. When it comes to technology environments and the systems and application within, our experts have seen and worked with it all across a variety of situations representing every major industry vertical.  Having already achieved extremely high customer service ratings from current clients, there is no reason not to take the first step and contact us today to see what osCaddie MS can do for your entity.

Appnovation Technologies