---
title: "Cisco · Appnovation"
url: "https://www.appnovation.com/work/cisco-innovation-in-customer-service"
description: "“We would like to express our sincere appreciation to all the team members at Appnovation whose hard work and dedication made this a successful release\"…"
---

# Redefining the future of services with intuitive design

“We would like to express our sincere appreciation to all the team members at Appnovation whose hard work and dedication made this a successful release" Bill Jones, Cisco Project Manager

![Rows of blue-lit servers in a data center rack](https://cdn.sanity.io/images/ey850001/production/9e2c457d812456311882d1407b91b2f3499b4368-1440x600.jpg?w=1400&auto=format) 

On this page

## Engagement

Client

Cisco

Industry

Technology & Telecommunications

Services

Creative & Experience Design · Engineering & Platform Development · Strategy & Insights

## On this page

## Business Challenge

Cisco is a San Jose, California-based, multinational corporation that designs, manufactures, and sells networking solutions.

Cisco wanted to [migrate](/services/drupal-development.md) their [Cisco Support Community site (opens in new window)](https://supportforums.cisco.com/) from Jive to [Drupal](/company/partners/acquia.md), saving a significant amount off the cost of operations and maintenance of their website. Appnovation began the project with Cisco as a development partner with Acquia.

## Our Approach & Customer Outcome

The migration project started with requirements gathering around June 2013, and a fully migrated site was delivered around spring 2014 on Drupal v7.26. The result was a complex site with multi-lingual capabilities (currently supports English, Japanese, Spanish, Portuguese, Russian, Chinese) with a heavy focus on performance capabilities.

Appnovation continues to work with Cisco on various backlog [maintenance](/services/drupal-development.md) issues, platform enhancements to current environment, and continuous improvement, as well as the [Cisco On Demand site (opens in new window)](https://ondemand.cisco.com/), CSC mobile application, and most recently a Behat automation project to automate test scripts.

![cisco support community](https://cdn.sanity.io/images/ey850001/production/16db719ab7566b4dbab39f1872b8e5b27d2d497d-900x292.png?w=900&auto=format)

We would like to express our sincere appreciation to all the team members at Appnovation whose hard work and dedication made this a successful release!

**Bill Jones**

Project Manager, Cisco

## More work

[See all our work](/work.md) 

[![](https://cdn.sanity.io/images/ey850001/production/391248ecb6c067f847af3dbbc4dd29c26c0ed18b-800x600.png?w=640&auto=format)](/work/accelerating-pfizer-s-ai-initiatives-with-forward-deployed-engineering-squads.md)

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Building Pfizer's AI Engineering Capability at Global Scale

AI Health & Life Sciences 

[![](https://cdn.sanity.io/images/ey850001/production/bc1c71e02bbff70aabce93456124587600a8d447-2400x1800.png?w=640&auto=format)](/work/leading-trucking-workforce-platform-launching-ai-powered-search-experience.md)

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Leading Trucking Workforce Platform - Launching an AI-Powered Search Experience

AI Government & Non-profits 

[![](https://cdn.sanity.io/images/ey850001/production/1055bf49ef95426084cad4a951c00e7c38e4a9ff-2400x1800.jpg?w=640&auto=format)](/work/virginia-tech-building-future-agricultural-intelligence.md)

### [From Vision to Platform: Transforming Agricultural Data into an Interactive Decision Intelligence Experience](/work/virginia-tech-building-future-agricultural-intelligence.md)

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## Ready to build something similar?

Talk to our team about your platform, adoption, or transformation goals.

[Talk to our experts](/company/contact.md) [Email us](mailto:contact@appnovation.com)