--- title: "The National September 11 Memorial & Museum (NSMM) - Empowering NSMM Through Reliable Digital Services · Appnovation" url: "https://www.appnovation.com/work/empowering-nsmm-through-reliable-digital-services" description: "Appnovation has supported the National September 11 Memorial & Museum for over a decade with trusted managed services—ensuring security, scalability, and…" --- # The National September 11 Memorial & Museum (NSMM) - Empowering NSMM Through Reliable Digital Services Empowering NSMM Through Reliable Digital Services ![New York City skyline at night with the 9/11 Tribute in Light memorial beams and the Brooklyn Bridge](https://cdn.sanity.io/images/ey850001/production/e4b41b0b6fa5de4fdfdb7589eea31d8aba0134db-1728x680.jpg?w=1400&auto=format) ## Challenge The National September 11 Memorial & Museum needed a trusted digital partner to manage seasonal traffic spikes and maintain platform stability year-round. With limited internal capacity, reliable infrastructure support was critical. ## Solution Appnovation provides ongoing Managed Services, including Acquia monitoring, Drupal upgrades, DevOps, payment integrations, and performance optimization—ensuring security and scalability. ## Impact Over a decade of partnership has kept NSMM’s platform stable, resilient, and mission-ready, allowing the team to stay focused on remembrance and public education. On this page ## Engagement Client Empowering NSMM Through Reliable Digital Services Industry Government & Non-profits Services Application Support & Maintenance · Managed Services & Support ## On this page ## Challenge The National September 11 Memorial & Museum (NSMM) honors those lost and educates future generations. With offices in New York and a deep connection to the event it commemorates, Appnovation has proudly supported NSMM for over a decade—keeping their platform stable, secure, and mission-ready. As a nonprofit tied to a globally significant date, NSMM faces major traffic spikes each September and needed a trusted partner to manage demand without disruption, while staying cost-efficient year-round. With limited internal capacity, reliable infrastructure support was essential. ![9/11 Memorial reflecting pools at night beside a data dashboard on a desk](https://cdn.sanity.io/images/ey850001/production/91152de1ccbd89af9695d3486b2eca33ca1cc6c1-1061x392.jpg?w=960&auto=format) ## Solution Appnovation provides ongoing Managed Services to ensure NSMM’s platform remains stable, secure, and responsive year-round. Key support includes: * Acquia Monitoring: Ongoing server and performance monitoring * Drupal Support: Bug fixes, security updates, and major upgrades (D7 → D8 → D10) * DevOps & Pipelines: Deployment pipeline development and backend improvements * Integrations: Salesforce, Apple Pay, and Google Pay implementation * Optimization: Enhancements for accessibility and performance This model helps NSMM scale confidently during high-traffic periods while staying efficient year-round. ![Team collaborating at a whiteboard and computers in an office](https://cdn.sanity.io/images/ey850001/production/d279d17f85dce3c2fd79e1d12c39134f9e8ecaae-1061x392.jpg?w=960&auto=format) ## Impact With over a decade of partnership, Appnovation has helped NSMM modernize its digital foundation with confidence. The platform is now secure, resilient, and ready to meet seasonal demands. With Appnovation managing the technical load, the NSMM team can stay focused on remembrance and public education—knowing their digital presence is in trusted hands. At Appnovation, we pride ourselves on delivering reliable, scalable solutions that empower organizations to achieve their goals. Our decade-long partnership with the National September 11 Memorial & Museum is a testament to our commitment to providing ongoing support and stability. 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