---
title: "Our Work: Bolttech · Appnovation"
url: "https://www.appnovation.com/work/jira-service-management-implementation"
description: "How Appnovation Streamlined Bolttech's Employee Onboarding and Request Handling with Jira Service Management"
---

# Our Work: Bolttech

How Appnovation Streamlined Bolttech's Employee Onboarding and Request Handling with Jira Service Management

![Bolttech Technology Service Desk portal shown on a laptop](https://cdn.sanity.io/images/ey850001/production/0c09530a1cd274f0485c4d071a5802083a066498-1400x600.png?w=1400&auto=format) 

## Challenge

Bolttech needed an easy-to-use internal Service Management platform for employee onboarding and application requests.

## Solution

An MVP was created using Jira Service Management and Refined, delivered in two weeks to support onboarding 100+ new employees.

## Impact

The platform now streamlines onboarding and request handling, enabling employees to focus on delivering business value.

On this page

## Engagement

Client

Jira Service Management Implementation

Industry

Financial Services & Insurance

## On this page

## Challenge

Bolttech is a new insurance technology company experiencing rapid growth via corporate acquisitions. A need for an internal Service Management platform was vital in helping facilitate:

*   Onboarding of new employees
*   Fielding asks around the company's application ecosystem, such as Office 365

Bolttech wanted this platform to provide standardization throughout the company while having an easy-to-use user interface to allow employees to find information efficiently.

## Solution

A global service management platform MVP was created using Jira Service Management (formerly known as Jira Service Desk), leveraging Refined for a branded and customized user experience. The MVP was delivered within two weeks, timed especially to accommodate the onboarding of over 100 employees from a recent company acquisition.

## Result

Bolttech is now equipped with a service management platform that can help onboard new and existing employees. The platform's friendly user interface allows users to spend minimal effort in having their requests fulfilled or self-served, enabling them to focus on quickly providing value to the business.

## More work

[See all our work](/work.md) 

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