---
title: "Leicestershire County Council · Appnovation"
url: "https://www.appnovation.com/work/leicestershire-county-council-user-centered-design"
description: "How Appnovation used user-centered design to create an accessible, results-driven online portal for Leicestershire County Council residents."
---

# User-centered design creating accessible results driven experience.

![A historic town square with an ornate fountain, lions and a stately building](https://cdn.sanity.io/images/ey850001/production/bbcb5948aad0b94b324e5423b34c813581851dbd-1440x600.jpg?w=1400&auto=format) 

On this page

## Engagement

Client

Leicestershire County Council

Industry

Government & Non-profits

Services

Creative & Experience Design · Engineering & Platform Development

## On this page

## Business Challenge

In the UK, councils deal with county wide issues, and need a county-accessible online portal. Whether it’s street lighting or local tax issues, 24 hour digital access to everyday issues is now another important cog in the council machine. For Leicestershire County Council, the deliverables were clear: Deliver a design and user experience that is reflective of the county image, navigationally intuitive, with fast page loading times, flexible content management capabilities, and strict access control integration. Our response….a digital solution addressing those needs. 

## Our Approach & Customer Outcome

Leicestershire County Council wanted to radically change its online capabilities: time to maximize their websites benefits, no time for delay. Following extensive research and testing with Fluent Interaction, our digital solution was innovative, offering a user centered design, on a remotely hosted and managed [Drupal CMS](/company/partners/acquia.md), designed to create a bespoke, flexible, lightweight, task driven experience.

What did we do? Provided an intuitive integrated interface, allowing streamlined content management, including multiple levels of access control and capabilities. The new site? Easy to use, intuitive to navigate, integrating a powerful search interface for end users, connected with Apache Solr, all while improving the speed and relevancy of search results. So in total, the design was upgraded to provide a better user experience, search engine functionality was enhanced, flexibility was realized for content management and, on site technical training was provided.

![Leicestershire County Council](https://cdn.sanity.io/images/ey850001/production/6ccf55d3228ff20f058de9befd6653a20cafd18c-1145x630.jpg?w=960&auto=format)

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[See all our work](/work.md) 

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## Ready to build something similar?

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