---
title: "Sutter Health · Appnovation"
url: "https://www.appnovation.com/work/sutter-health-patient-experience-innovation"
description: "How Appnovation broke down IT silos at Sutter Health, the 4th largest US healthcare provider, with integration that enables patient-centric care."
---

# Enabling better patient care through bespoke digital integration.

Appnovation collaborated with Sutter Health's R&D team in the development of their Patient Object Model (POM), creating a unified enterprise integration layer using MuleSoft.

![A smiling pharmacist stands in front of shelves stocked with medication](https://cdn.sanity.io/images/ey850001/production/7a130308c04ec7442881ecafcb20c08a5e2397f4-1440x600.jpg?w=1400&auto=format) 

*   12K+ doctors partner with Sutter Health to care for more than 3 million people.

On this page

## Engagement

Client

Sutter Health

Industry

Health & Life Sciences

Services

Engineering & Platform Development · Strategy & Insights

## On this page

## Challenge

Sutter Health is the 4th largest healthcare provider in the United States.

Sutter Health was hindered by fragmented IT systems across various departments, creating silos that severely limited their ability to provide patient-centric care. These silos prevented effective communication and collaboration between systems, resulting in delays and inefficiencies in patient care. To overcome these obstacles, Sutter Health needed to develop a Patient Object Model (POM) that would unify their software applications and processes, enabling seamless coordination and a more responsive, patient-focused healthcare experience.

## Solution

Appnovation collaborated with Sutter Health's R&D team in the development of their Patient Object Model (POM), creating a unified enterprise integration layer using MuleSoft. We also designed a secure, user-friendly registration and credential portal, integrating complex functionalities to facilitate expertise sharing, active discussions, and event management.

The Proof of Concept for the POM uses [MuleSoft](/company/partners/mulesoft.md) to create a central enterprise integration layer, allowing the various systems used by associated hospitals, medical practitioners, pharmacies, etc. to seamlessly interact in unison.

## Result

Design and development, alongside digital strategy and consulting, made this a multi-layered project. Integration of existing IT ecosystem functionality was dovetailed with an innovative digital solution, delivering both complex but user-friendly features, as well as a multi-platform design experience. The business is to bring the focus of healthcare back to the patient with more responsive, coordinated and effective care without being constrained by technology systems.

The unified platform enabled seamless communication across multiple legacy systems, allowing Sutter Health to partner with 12,000 doctors in providing coordinated care to over 3 million patients. This transformation brought the focus back to patient care, enhancing responsiveness, coordination, and effectiveness without being constrained by technology.

## More work

[See all our work](/work.md) 

[![](https://cdn.sanity.io/images/ey850001/production/391248ecb6c067f847af3dbbc4dd29c26c0ed18b-800x600.png?w=640&auto=format)](/work/accelerating-pfizer-s-ai-initiatives-with-forward-deployed-engineering-squads.md)

### [Accelerating Pfizer's AI Initiatives with Forward Deployed Engineering Squads](/work/accelerating-pfizer-s-ai-initiatives-with-forward-deployed-engineering-squads.md)

Building Pfizer's AI Engineering Capability at Global Scale

AI Health & Life Sciences 

[![](https://cdn.sanity.io/images/ey850001/production/bc1c71e02bbff70aabce93456124587600a8d447-2400x1800.png?w=640&auto=format)](/work/leading-trucking-workforce-platform-launching-ai-powered-search-experience.md)

### [Leading Trucking Workforce Platform - Launching an AI-Powered Search Experience](/work/leading-trucking-workforce-platform-launching-ai-powered-search-experience.md)

Leading Trucking Workforce Platform - Launching an AI-Powered Search Experience

AI Government & Non-profits 

[![](https://cdn.sanity.io/images/ey850001/production/1055bf49ef95426084cad4a951c00e7c38e4a9ff-2400x1800.jpg?w=640&auto=format)](/work/virginia-tech-building-future-agricultural-intelligence.md)

### [From Vision to Platform: Transforming Agricultural Data into an Interactive Decision Intelligence Experience](/work/virginia-tech-building-future-agricultural-intelligence.md)

From Vision to Platform: Transforming Agricultural Data into an Interactive Decision Intelligence Experience

AI Government & Non-profits 

## Ready to build something similar?

Talk to our team about your platform, adoption, or transformation goals.

[Talk to our experts](/company/contact.md) [Email us](mailto:contact@appnovation.com)