--- title: "UK Flooring Direct - E-Commerce Managed Services Support · Appnovation" url: "https://www.appnovation.com/work/uk-flooring-direct-e-commerce-managed-services-support" description: "UK Flooring Direct’s e-commerce was optimized in 3 weeks, enhancing checkout, stability, and security with nearshore teams and a Managed Services model." --- # UK Flooring Direct - E-Commerce Managed Services Support E-Commerce Managed Services Support ![A softly lit living room with wood flooring, a sofa and curtains](https://cdn.sanity.io/images/ey850001/production/339af241b0af61203493a4d6737838a70d74ac42-1728x680.jpg?w=1400&auto=format) ## Challenge UK Flooring Direct, part of Keswick Flooring, struggled with an over-engineered e-commerce platform that made checkout management and maintenance difficult, especially during peak traffic. ## Solution Appnovation leveraged nearshore development teams to audit the system, provide a backlog of improvements, and implement a Managed Services model to enhance security and stability. ## Impact Within three weeks, the checkout process was optimized, system performance improved, and new payment options integrated, ensuring long-term platform stability. On this page ## Engagement Services Commerce Engineering · eCommerce Strategy · User Experience & Interaction Design · Managed Services & Support · User Research & Usability Testing ## On this page ## Challenge UK Flooring Direct, owned by the renowned Keswick Flooring, encountered significant challenges with their e-commerce platform. Previously over-engineered by another vendor, the system comprised numerous backend microservices and a frontend app on AWS infrastructure. Seeking a solution for efficient management and maintenance of their checkout process, UK Flooring Direct turned to Appnovation. They needed to ensure a seamless and secure user experience, particularly during peak traffic periods, while also exploring alternative architecture options. ![Hands writing notes beside an aerial view of someone relaxing on a wood floor by a sofa](https://cdn.sanity.io/images/ey850001/production/fae5d843d33f8279234a10ba9ff28e52099e9811-1061x392.jpg?w=960&auto=format) ## Solution Appnovation leveraged its nearshore development teams to conduct a thorough audit of the checkout platform, identifying key areas for improvement and providing a structured backlog of recommendations. To enhance security and system stability, we implemented a Managed Services model, ensuring proactive technical support and ongoing maintenance. Our team also optimized AWS performance and integrated CyberSource and PayPal Pay Later with UK Flooring Direct’s NetSuite platform, creating a seamless and reliable payment experience. The use of nearshore resources allowed for cost-effective, around-the-clock development and faster implementation of critical fixes. ![Architectural floor plans on a desk with a pen, ruler and glasses](https://cdn.sanity.io/images/ey850001/production/161e2bcee1cbfb0fc99fe1a20c8348643edd0510-1061x392.jpg?w=960&auto=format) ## Impact In just three weeks, Appnovation delivered a comprehensive audit and optimized the checkout experience, improving system efficiency and security. The use of nearshore teams enabled rapid execution and continuous support, ensuring a scalable and stable platform. By combining Professional Services with Managed Services, we provided UK Flooring Direct, a Keswick Flooring brand, with a more resilient e-commerce infrastructure, allowing them to deliver a seamless shopping experience for their customers. At Appnovation, our experts excel in optimizing digital commerce platforms that enhance performance and scalability for the retail industry. By leveraging cutting-edge technologies, we audited and streamlined UK Flooring Direct’s checkout process, improving system stability, security, and payment integrations. 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