--- title: "ZNA Hospitals Network · Appnovation" url: "https://www.appnovation.com/work/zna-hospitals-network-offering-healthy-diagnosis-online-medical-facilities" description: "As a network of hospitals, it has a ZNA-wide offering but not every hospital has every medical department." --- # Personalizing the patient experience for a more streamlined healthcare customer experience. As a network of hospitals, it has a ZNA-wide offering but not every hospital has every medical department. ![An older patient being helped down a hospital corridor by a companion](https://cdn.sanity.io/images/ey850001/production/42adfbc543feab77f9bd1125898b0d3b0594ad25-1440x600.jpg?w=1400&auto=format) * 1 Million Consultations, Lab and Image-Exams Facilitated Annually * 120K Annual Admissions * 6K Employees, Including 600 Doctors On this page ## Engagement Client ZNA Hospitals Network Industry Health & Life Sciences Services Corporate Agility & Governance · Engineering & Platform Development · Strategy & Insights ## On this page ## Business Challenges ZNA, one of the largest hospitals network in Flemish region, Belgium, wanted to modernise the look of their website and simplify its navigation. As a network of hospitals, it has a ZNA-wide offering but not every hospital has every medical department. The difficulty was in keeping users informed of what section of the website they found themselves in - ZNA-wide or hospital-specific. The second requirement was an ability to customise every page of the hospital to highlight specific strengths, despite the fact that multiple hospitals within the network offered the same treatments. ## How We Helped Appnovation was contracted to design, develop, and theme the site. The most important technical tasks evolved around search functionality, customisation and integration of web service feeding information about doctors, as well as integration with job openings database. One way of simplifying navigation was found in generating the menu on the left completely automatically. As the hospital has an enormous amount of content the navigation often gets unwieldy. We solved this issue by filtering the navigation menu to show only relevant links for the page a user is visiting. From the UX perspective, another approach to facilitate navigation was by keeping a header of the website visually consistent for any kind of page within a hospital, so that the user easily can trace in which section of a hospital he/she is in. ## Results Personalizing the digital patient experience leads to a much more streamlined flow of information and smoother customer experience navigating the hospital healthcare system. 1 Million ## Consultations, Lab and Image-Exams Facilitated Annually ## More Numbers To Know About 120K ## Annual Admissions 6K ## Employees, Including 600 Doctors ## More work [See all our work](/work.md) [![](https://cdn.sanity.io/images/ey850001/production/391248ecb6c067f847af3dbbc4dd29c26c0ed18b-800x600.png?w=640&auto=format)](/work/accelerating-pfizer-s-ai-initiatives-with-forward-deployed-engineering-squads.md) ### [Accelerating Pfizer's AI Initiatives with Forward Deployed Engineering Squads](/work/accelerating-pfizer-s-ai-initiatives-with-forward-deployed-engineering-squads.md) Building Pfizer's AI Engineering Capability at Global Scale AI Health & Life Sciences [![](https://cdn.sanity.io/images/ey850001/production/bc1c71e02bbff70aabce93456124587600a8d447-2400x1800.png?w=640&auto=format)](/work/leading-trucking-workforce-platform-launching-ai-powered-search-experience.md) ### [Leading Trucking Workforce Platform - Launching an AI-Powered Search Experience](/work/leading-trucking-workforce-platform-launching-ai-powered-search-experience.md) Leading Trucking Workforce Platform - Launching an AI-Powered Search Experience AI Government & Non-profits [![](https://cdn.sanity.io/images/ey850001/production/1055bf49ef95426084cad4a951c00e7c38e4a9ff-2400x1800.jpg?w=640&auto=format)](/work/virginia-tech-building-future-agricultural-intelligence.md) ### [From Vision to Platform: Transforming Agricultural Data into an Interactive Decision Intelligence Experience](/work/virginia-tech-building-future-agricultural-intelligence.md) From Vision to Platform: Transforming Agricultural Data into an Interactive Decision Intelligence Experience AI Government & Non-profits ## Ready to build something similar? Talk to our team about your platform, adoption, or transformation goals. [Talk to our experts](/company/contact.md) [Email us](mailto:contact@appnovation.com)