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The New World Is Customer-Centric: How To Close The CX Gap In 2020 And Beyond.

“The customer experience gap is very real. The companies that can learn to respond to changes and close the gap the quickest will succeed, today and in the future”, says Allison Humphries, VP Strategy, Americas

Appnovation Apr 21, 2020
2 min read
The New World Is Customer-Centric: How To Close The CX Gap In 2020 And Beyond.
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The customer experience gap is very real. The companies that can learn to respond to changes and close the gap the quickest will succeed, today and in the future.

– Allison Humphries, VP Strategy, Americas

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Whether they are planning, booking or experiencing a vacation, today’s travelers are more cautious than ever. Travel consumers are taking more time to research their plans and are using digital tools to do so. In Reuters' latest Travel Report, they found more personalized, value-driven digital experiences to be one of the biggest opportunities for improvement for travel and tourism brands.

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