AIA - Global Atlassian Platform

Challenge

AIA, a major player in the insurance industry, sought advice on creating a global platform to centralize the use of Atlassian products: JIRA, Confluence, and Bitbucket across seven markets. Each market had its own unique instance, plugins, workflows, and data sets, which made collaboration and governance challenging. AIA needed a solution that would consolidate licenses, streamline platform management, and facilitate training and onboarding across territories. Additionally, they required ongoing governance and support for continued success.

Solution

Appnovation delivered a four-part service to meet AIA’s needs. First, we consolidated Atlassian product licenses, leveraging economies of scale to reduce costs. We then migrated and implemented a centralized global platform, ensuring smooth integration for each market. Our team provided comprehensive training and onboarding to key users across multiple territories to support platform adoption. To ensure sustainability, we set up governance, maintenance, and support processes that enable AIA to manage and evolve the platform across markets.

Impact

Appnovation’s solution enabled AIA to significantly streamline governance and collaboration across seven key markets, with the global platform ready to support new markets in the future. License consolidation resulted in cost savings, while centralizing the platform allowed for better oversight and consistency across regions. AIA’s Agile Center of Excellence was empowered to provide continued training, best practices, and support, ensuring long-term success in platform usage. The phased onboarding approach ensured smooth transitions and minimized disruption across territories.

At Appnovation, our experts excel in unifying enterprise collaboration tools that enhance governance, scalability, and efficiency for the insurance industry. By leveraging cutting-edge technologies, we partnered with AIA to consolidate and centralize its Atlassian ecosystem across seven markets, delivering cost savings, improved platform oversight, and long-term support structures. Discover how our expertise in digital transformation can help your organization drive operational alignment and create lasting value.