Our Work: ITRS

Challenge

ITRS Group operates in high-stakes environments where technology failure can lead to business failure. manage their internal growth from recent expansions and acquisitions, they needed to upgrade their Atlassian suite—specifically Confluence for process management and Jira for project management. Ensuring the reliability and availability of these tools was critical for their operations.

Solution

Appnovation partnered with ITRS to upgrade their Jira and Confluence platforms. Our collaboration began with the initial upgrades, where we ensured a seamless transition to enhanced versions of these tools. Recognizing the critical nature of these applications for ITRS, our Managed Services team provided 24/7 Atlassian support starting in 2018. We worked closely with ITRS to scale their usage of Jira and Confluence, integrating several improvements and plugins to optimize functionality and meet evolving business needs.

Result

Through our ongoing engagement, ITRS achieved a robust and scalable Atlassian environment that supported their internal growth and operational demands. The continuous integration of enhancements and plugins allowed for more efficient workflows and better project management capabilities. With 24/7 support from our Managed Services team, ITRS experienced minimal downtime and maximized the availability of their critical tools. This partnership not only improved operational resilience but also positioned ITRS to handle future expansions and acquisitions with confidence.