The National September 11 Memorial & Museum (NSMM) - Empowering NSMM Through Reliable Digital Services

Challenge

The National September 11 Memorial & Museum (NSMM) honors those lost and educates future generations. With offices in New York and a deep connection to the event it commemorates, Appnovation has proudly supported NSMM for over a decade—keeping their platform stable, secure, and mission-ready. As a nonprofit tied to a globally significant date, NSMM faces major traffic spikes each September and needed a trusted partner to manage demand without disruption, while staying cost-efficient year-round. With limited internal capacity, reliable infrastructure support was essential.

Solution

Appnovation provides ongoing Managed Services to ensure NSMM’s platform remains stable, secure, and responsive year-round. Key support includes:

• Acquia Monitoring: Ongoing server and performance monitoring
• Drupal Support: Bug fixes, security updates, and major upgrades (D7 → D8 → D10)
• DevOps & Pipelines: Deployment pipeline development and backend improvements
• Integrations: Salesforce, Apple Pay, and Google Pay implementation
• Optimization: Enhancements for accessibility and performance

This model helps NSMM scale confidently during high-traffic periods while staying efficient year-round.

Impact

With over a decade of partnership, Appnovation has helped NSMM modernize its digital foundation with confidence. The platform is now secure, resilient, and ready to meet seasonal demands. With Appnovation managing the technical load, the NSMM team can stay focused on remembrance and public education—knowing their digital presence is in trusted hands.

At Appnovation, we pride ourselves on delivering reliable, scalable solutions that empower organizations to achieve their goals. Our decade-long partnership with the National September 11 Memorial & Museum is a testament to our commitment to providing ongoing support and stability. By leveraging our expertise in Managed Services, we’ve ensured that NSMM’s platform remains secure, resilient, and mission-ready.