Our Work: Bolttech

Challenge

Bolttech is a new insurance technology company experiencing rapid growth via corporate acquisitions. A need for an internal Service Management platform was vital in helping facilitate:

• Onboarding of new employees
• Fielding asks around the company's application ecosystem, such as Office 365

Bolttech wanted this platform to provide standardization throughout the company while having an easy-to-use user interface to allow employees to find information efficiently.

Solution

A global service management platform MVP was created using Jira Service Management (formerly known as Jira Service Desk), leveraging Refined for a branded and customized user experience. The MVP was delivered within two weeks, timed especially to accommodate the onboarding of over 100 employees from a recent company acquisition.

Result

Bolttech is now equipped with a service management platform that can help onboard new and existing employees. The platform's friendly user interface allows users to spend minimal effort in having their requests fulfilled or self-served, enabling them to focus on quickly providing value to the business.