The Necessity to Humanize Digital and Design with Purpose

Customer Experience for Financial Services

Customers expect more - our research shows that 67% felt that their digital experience in banking and financial management was extremely or very important to them. But what's next in 2021 and beyond?

On June 24 at 12:15pm ET, join our VP Technology, John Mozayani, at CXFS for a live panel discussion, The Necessity to Humanize Digital and Design with Purpose.

Learn how to:

  • Balance between user-focused technology and a highly-personalized human connection
  • Gain CX perspective across financial services as we move into the ‘next normal’


  • Jennifer Borchardt, Director of Omnichannel Experience and Strategy, U.S. Bank
  • Kent Lawson, Executive Director Brand & Customer Experience, BlueCross BlueShield
  • Kamesh Moolah, Senior Vice President Virtual Channels, Barclays
  • John Mozayani, Vice President, Technology, Appnovation