Lindsay Stanford

Thinking

Articles by Lindsay Stanford

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  Article · 5 min Jan 10, 2022

  A whole new CX: Meeting the retail demands of today’s digital consumer

  To adapt to shifting shopping behaviours, retailers must give consumers what they want: a truly streamlined, and digital-first, shopping experience.

  Lindsay Stanford Article
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  Article · 5 min Apr 15, 2021

  Why Empathy is Key to Engaging Retail Customers in 2021

  Your customers’ basic needs are crucial right now. To meet them, your retail business needs to understand customers as human beings and evolve experiences beyond functional transactions to empathetic engagement.

  Lindsay Stanford Article