Richard Palmer

Thinking

Articles by Richard Palmer

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  Article · 5 min May 09, 2022

  How To Make Customer Values the Core of Your Retail CX

  This article describes how identifying customers’ values, motivations and attitudes helps deliver outstanding customer experience in retail.

  Richard Palmer Article
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  Article · 4 min Mar 23, 2022

  3 Ways to Improve Retail CX with Value-Based Marketing

  Long-term retail strategies don’t deliver the same outcomes in today’s marketplace. This blog covers how value-based marketing can drive better results for businesses.

  Richard Palmer Article