Shared Services Modelling

Appnovation’s Shared Services Consulting Team’s primary goal is to plan, build and support Shared Services Centers to become extremely effective and efficient, top quality providers of services, exceeding even the most demanding of customer expectations.

Our experts have hands-on experience from years of shared services center setups, change management projects, process re-designs and organizational restructurings.

Our consulting services are tailored to meet the engagements needs and challenges that share services center operations face, while at the same time offer outstanding guidance in managing stakeholders, the project, migration, initial and ongoing performance, change and communication.

Furthermore, our consultants can help you and your organization with strategic planning, design, implementation, and improvement, using their deep cross-functional expertise. Throughout the process, we will work with you collaboratively and with the greatest transparency to ensure your shared services project’s success.

A focus on getting results that can include:

• Growth Acceleration through the ability to integrate companies more rapidly, enter new markets quicker, launch products and service lines faster, manage costs and pricing better, and perform much deeper prospect, customer and market intelligence
• Organization simplification that frees up managers’ time to focus on better serving customers, standardizing business processes, motivating employees and raising their expertise, and getting employees to concentrate on what they can do best
• Lowering of costs significantly through a combination of wage reductions, decreased vendor spends and infrastructure consolidations.
• Greater focus on the customer by aligning all parts of the shared services center(s)/operations to revolve around adding value and doing what is best for the customer.

For the creation of new or refinement of an existing shared services operation, Appnovation uses our deep and expansive consulting expertise to compare and contrast your current state operation with industry best practices, results and our expert’s own experiences.

Equipped with this valuable information and analysis, Appnovation can help your organization build the right solution to handle a specific business problem or need, or create an operations-wide business transformation strategy to help your shared services center become a best in class operation as well as greatly accelerating time to value.

Appnovation will help you and your organization:

• Build a best in class project and program management office and/or capabilities to better control such initiative critical things as cost, scope, time and quality of your own internal projects
• Learn how to effectively manage, deploy and best human capital and technological resources
• Determine the appropriate investments, organization, infrastructure, technologies and tools to support the various processes and procedures necessary for your shared services center/operation
• Run training and skills development workshops targeted at your organization’s and its people’s specific needs
• Create a fully functioning, efficient and effective operational model
• Form the leadership, governance and agility needed to guarantee continued success

Shared Services Center - Planning, Design & Build

• Provide blueprint for creating a successful shared services center/operation.
• Define and refine the company’s organizational and operational strategy
• Design and develop the implementation plan
• Include and incorporate change management in the setup phase of the project
• Construction of a shared services framework and stakeholder alignment/management
• Mature a recruitment and onboarding approach
• Implementation and migration risks assessment
• Enable access to government grants

Project Management Migration

• Save the organization and its people time by avoiding common missteps and pitfalls.
• Present migration management best practices toolkit
• Support stakeholder alignment and relationship management
• Outline required change management stages and platforms
• Define organizational requirements and supply knowledge transfer and a work-shadowing guide
• Evaluate and tailor the migration and risk assessment frameworks
• Assist in accessing government financial grants

Existing Design & Processes - Overhaul, Transformation and Improvement

• We can perform high level assessment interviews, organizational analysis and in-depth workshops.
• Performance gap analysis
• Organizational and process redesign
• Simplification and standardization of processes and procedures
• Set of meaningful metrics and KPIs
• Improved relationship/partnering between shared services center/operation and business unit
• Stakeholder, managerial and employee strategic agreement and alignment
• Introduce and assist in executing culture change