Paying rent may seem like a pedestrian occurrence, but for the Valuation Office Agency (VOA), providing a process for their Fair Rent workflow was anything but quotidian. The VOA is a government body in the United Kingdom. The Agency values properties for Council Tax and non-domestic rates in England and Wales.
The Valuation Office Agency needed to deliver the functionality, they needed to create an online experience to enable Fair Rent (workflow). From operational functionality, to facilitating the sending of data from the digital form to closure point, a digital solution was needed. With a focus on innovative development, but never losing sight of the need to maintain data integrity, we got to work.