Appnovation has impressed us with their focused yet sensitive approach to our needs and we have been very happy with the caliber of the team who have worked with us.
Solutions Manager & Chief of TAOSS of the ITS Division, World Trade Organization
Emergency care, bug fixes, ongoing maintenance, feature updates, optimization assistance and more is what our WordPress support and maintenance experts offer around the clock. We can handle any emergency and are working hard to make sure emergencies don’t happen in the first place.
A whole host of included, unlimited and expert services are available to come with Appnovation’s managed services and support for WordPress. Our support and maintenance packages are customizable, meant to expand or contract to meet our clients’ needs and can include our experts performing and assisting with site audits, security updates, security monitoring, upgrades, migrations, uptime monitoring, code reviews, performance testing and tuning, advisory, website cleanup, backups, user interface development, content updates, integration assistance and more.
When it comes to your organization's WordPress assets, we make sure not only are we taking care of the issues as they arise, in the form of round the clock 24/7/365 support, but are also proactively maintaining your WordPress web properties so those issues never arise in the first place. Specifically catering to enterprise level entities, Appnovation's WordPress support and maintenance experts are well equipped to handle complex and integrated environments, multiple WordPress-based properties, robust scaling and security challenges, ongoing performance maintenance and emergency support.
- MS Portal - Seat 24/7/365 Portal Phone, Email
- Scale Number of Servers, URLs, etc.
- Reviews Monthly Subscription Review, Quarterly needs/ strategy reviews, Annual architecture reviews
- Monthly Support Hours Included
- Support Services Overage Rate
- Pre-Onboarding Remediation Any work required to bring the asset to minimum specification will be scoped and priced outside of Managed Services
- Service Level Objective
- Strategic Reviews Monthly Subscription Review, Quarterly Needs/ Strategy Review, Annual Architecture Review
- Expedited Project Management Project Management, Scoping, SOW and Contracts
- Portal Access Portal Access - ticket logging and tracking. Detailed Monthly Report. Unlimited Tickets submission.
- Dedicated Client Service Manager
- Option to Purchase Retainer Services Packages
- Online Ticket Creation
- 24hr Weekday Coverage
- Weekend Coverage
- Weekday Business Hours Phone Support
- 24hr Phone Support
- Mission Critical Response
- Base Application Support
- Custom Application Support Enhancements / Mods & Changes
- Quarterly Strategic Review
- Vendor Management
- Dedicated Subscription Manager
Explore in Detail WordPress Support & Maintenance
WordPress Support & On-boarding Services Included
Complete listing of support services, not to exceed monthly subscription as well as mean time to repair and optional retainer services.
Mean Time To Repair (MTTR)
P1: 1 Hr Response, 24 hr MTTR
P2: 2 Hr Response, 48 hr MTTR
P3: 4 Hr Response, 3 day MTTR
P4: 24 Hr Response, 1 wk MTTR
P5: 48 Hr Response, 1 wk MTTR
Included Support Services
- Application support
- Application maintenance
- Bug Fixes
- Application security fixes / patches
- Software patches
- Digital Asset live testing
- Application connectivity
- Application monitoring (if applicable)
- Back up monitoring (if applicable)
- Access to support portal
- Access to knowledge base & documentation
Included On-boarding Services
- Digital Asset Discovery & Review
- Onboarding Discovery
- Open ticket review
- Technical review
- Set up in portal
- Set up billing and ticket flow
- Portal and Wiki training
- Configure backup
- Configure monitoring
- Portal Training
- User & Support staff training (If Applicable)
- Support script authoring (If Applicable)
- The number of tickets that a client can submit.
24x7 WordPress Support Services
Our WordPress support specialists have seen it all when it comes to WordPress and are always up to the task to handle anything new that arises.
As much as any company or organization can spend on maintaining their WordPress site or sites, issues can, and almost always will, arise from time to time, some more critical than others.
Appnovation can not only help with deployment and maintenance of your WordPress-based property or properties but also provide access to our world class 24x7 emergency and "round the clock" WordPress support services. Whatever the issue that arises, companies and organizations can rest assured that Appnovation’s team of WordPress support experts can get to the bottom of what happened, sort out the issue and assist with the quickest, most economical fix for the problem.
Our WordPress support specialists have seen it all when it comes to WordPress and are always up to the task to handle anything new that arises.
WordPress support can include:
- 24 hour coverage
- Dedicated subscription and technical manager
- Security monitoring
- Basic and custom application support
- Online ticket creation
- Phone support
- Mission critical response
- Vendor management
- Portal access for ticket logging, tracking and monthly reporting
- Strategic reviews
- Expedited project engagement
- Much much more.
24/7/365 WordPress Support
Our global Managed Services team is staffed around the clock with some best technology and WordPress experts on the planet. Providing support via the Appnovation MS portal, our customer success team can deliver remote deskside support utilizing award winning remote tools that allow staff to share screens with clients in order to rapidly diagnose and resolve emergent issues.
Appnovation can provide disaster recovery services inclusive of providing emergency hosting and support in the event that current service providers are unable to meet their obligations. Depending on the specific customer needs, we can commit to having a fully functional service restored with an alternate provider in as little as 30 minutes.
Environment Backup & Restore
Appnovation offers an automated cloud-based backup and restore process to ensure the environments we support are backed up offsite providing complete peace of mind and allowing us to engage our multi-cloud disaster recovery process should it be required.
Ongoing WordPress Maintenance
Appnovation's WordPress maintenance services can help enterprise level entities maintain their complex, integrated and/or multi-site/property WordPress environments.
Appnovation's WordPress maintenance services can help enterprise level entities maintain their complex, integrated and/or multi-site/property WordPress environments through a host of ways including bug fixes, security updates and patching, best practices installation and advisory, performance testing and tuning, monitoring, backups, upgrades and migrations, content updates, optimization, and much more.
We start with expert level auditing of your WordPress instances so that our WordPress developers and maintenance specialists become intimately familiar with how they work and perform so as to provide your organization with the best possible services and make ongoing updates development more effective and efficient. We also make sure you are aware of any changes that we are going to make and can set it up so that your approval is required before doing so and pushing it live.
Finally, our processes are thoroughly proven and QA tested, not to mention some of the biggest brands on the planet use Appnovation’s managed services and maintenance offerings to make sure their digital assets are well taken care of. Whatever your enterprise level of need for your WordPress-based properties, Appnovation can tailor a maintenance package to suit even the highest of standards and most demanding of requirements. Our specialty is complexity, large scale and integrated environments, providing a superior level of managed services that exceeds any of our competitors.
Maintenance of Environments
Security Patching - Our Appnovation maintenance team ensures that all systems under management are patched, secured and aligned with current industry best practices for maintaining large scale production systems.
Application Development Support Business - Drawing from the same resource pool as Appnovation Technology Enabled Services, Managed Services is able to provide development services for clients. This may be in the form of bug fixes or, in some cases, a method for assisting clients in the implementation of a continuous improvement/continuous delivery solutions.
Static Source Code Analysis - Appnovation can provide both automated and manual source code analysis to ensure that code is checked for errors (such as CSRF or SQL injection) before it enters a production environment, minimizing the risk of both downtime and possible exposure to potential compromise.
Code Review Analysis - Appnovation can act as a trusted third party to provide code audits and review. Drawing from our global pool of experts, many of whom are heavily involved in contributing to the products themselves, we are able to offer a world-leading review process.
Architecture Review & Capacity Planning
Ensuring all environments are kept inline with current best practices, this essential section of a Managed Services contract gives us the opportunity to continue the architectural discussion about the solutions and how it fits with the rapidly evolving business environment, both internal and external.
Service Management Review
Appnovation assigns a dedicated Managed Services Subscription Manager (SM) to act as the overall point of contact for each client's MS account and related contracts. The SM is a resource focused entirely on client overall satisfaction and serves as an escalation point for issues and requests. In addition, the SM takes on the role of coordinating monthly meetings with clients to help oversee the smooth running of their MS account and contracts.
WordPress Managed Services Benefits for the Enterprise
The Appnovation MS portal offers a custom and rapid escalation process which allows users to instantly escalate a support case to our success management team.
Appnovation WordPress support and maintenance benefits include:
- A Single Point of Contact (SPOC) for operational support and maintenance of complex multi-vendor environments.
- 24/7/365 access to the Appnovation MS customer portal where customers can access the service desk to raise support tickets and feature requests.
- 24/7/365 access to the emergency support line staffed by a dedicated support team for rapid issue response and resolution.
- Issues raised via the portal are triaged and assigned to the correct stakeholder and tracked.
- Currently offering full support and maintenance for WordPress 4.2, WordPress 4.3, WordPress 4.4, WordPress 4.5, WordPress 4.6, WordPress 4.7 and WordPress 4.8
- Best practices, as well as the latest innovations, are researched and deployed to meet client support and maintenance needs.
Customers may continue to contact partner support directly, but by using Appnovation MS's support process they gain the added advantage of the strong ties we have with our hosting partners culminating in even faster turnaround times which otherwise may not be possible.
The Appnovation MS portal offers a custom and rapid escalation process which allows users to instantly escalate a support case to our success management team. This feature has allowed us to achieve just over 98% "Excellent" (5/5) rating thus far from our support customers.
WordPress Site Audits
Every maintenance and support engagement kicks off with Appnovation's WordPress experts doing a deep dive audit of all the WordPress-based properties within scope for the support and maintenance contract.
Every maintenance and support engagement kicks off with Appnovation's WordPress experts doing a deep dive audit of all the WordPress-based properties within scope for the support and maintenance contract. We can even go as far as to audit the integrations with other systems and applications to help ensure both continuity and security of those connections and the data shared between them.
Our site audits can include:
- analysis of website's code base
- bug detection
- update and security patch examination
- bottleneck and performance issue discovery
- best practices compliance
- site accessibility
- SEO analysis
- content quantity and quality review
- module and extension functionality assessment
- UX and UI testing
Working with Appnovation
We have a Drupal support and maintenance packages able to fit any size enterprise level entity. Catering specifically to those companies that have complex and integrated technology environments.
We not only have WordPress experts ready to help, but our enterprise support and maintenance team includes pros across a variety of technologies, platforms and applications.
Not only are we there to help whenever your WordPress property needs it, we are also proactively doing everything we can to make sure that need never happens in the first place.
We provide a single point of contact, offer 24/7/365 access to both our Appnovation MS support portal AND have an emergency support line staffed by a dedicated support team.
Our managed services division has achieved a documented just over 98% “Excellent” (5/5) rating thus far from our managed services and support customers.
Why Clients Choose Appnovation for 24x7 WordPress Support & Maintenance
- Achieved just over 98% "excellent" (5/5) rating from current support customers
- Annual subscription based pricing model for support and maintenance services
- Clients can be hosted anywhere, internal or external
- Cross-functional team of experts based in North America, Europe & Asia
- Dedicated customer support portal with 24/7/365 access
- Emergency support capabilities 24/7/365 with dedicated expert staff
- Full suite of WordPress support and maintenance services related offerings
- Multi-disciplinary team of experts certified & experienced in a plethora of techs
- Proven track record of successfully providing support and maintenance
- Single point of contact for continued operational support and maintenance
Looking for a vendor to support and maintain your WordPress experiences and/or assets? Make sure you talk to us! As leading web developers and managed services providers, Appnovation provides a full complement of WordPress strategy and development to go along with offering 24x7 support services. So if you and your organization are in need of experienced professionals to help maintain and support your WordPress built properties, then look no further than Appnovation. Contact us today and request a quote by filling out a form, emailing us directly or calling one of our global office locations.