Appnovation has impressed us with their focused yet sensitive approach to our needs and we have been very happy with the caliber of the team who have worked with us.
Solutions Manager & Chief of TAOSS of the ITS Division, World Trade Organization
Emergency care, bug fixes, ongoing maintenance, feature updates, optimization assistance and more is what our WordPress support and maintenance experts offer around the clock. We can handle any emergency and are working hard to make sure emergencies don’t happen in the first place.
A whole host of included, unlimited and expert services are available to come with Appnovation’s managed services and support for WordPress. Our support and maintenance packages are customizable, meant to expand or contract to meet our clients’ needs and can include our experts performing and assisting with site audits, security updates, security monitoring, upgrades, migrations, uptime monitoring, code reviews, performance testing and tuning, advisory, website cleanup, backups, user interface development, content updates, integration assistance and more.
When it comes to your organization's WordPress assets, we make sure not only are we taking care of the issues as they arise, in the form of round the clock 24/7/365 support, but are also proactively maintaining your WordPress web properties so those issues never arise in the first place. Specifically catering to enterprise level entities, Appnovation's WordPress support and maintenance experts are well equipped to handle complex and integrated environments, multiple WordPress-based properties, robust scaling and security challenges, ongoing performance maintenance and emergency support.
- MS Portal - Seat 24/7/365 Portal Phone, Email
- Scale Number of Servers, URLs, etc.
- Reviews Monthly Subscription Review, Quarterly needs/ strategy reviews, Annual architecture reviews
- Monthly Support Hours Included
- Support Services Overage Rate
- Pre-Onboarding Remediation Any work required to bring the asset to minimum specification will be scoped and priced outside of Managed Services
- Service Level Objective
- Strategic Reviews Monthly Subscription Review, Quarterly Needs/ Strategy Review, Annual Architecture Review
- Expedited Project Management Project Management, Scoping, SOW and Contracts
- Portal Access Portal Access - ticket logging and tracking. Detailed Monthly Report. Unlimited Tickets submission.
- Dedicated Client Service Manager
- Option to Purchase Retainer Services Packages
- Online Ticket Creation
- 24hr Weekday Coverage
- Weekend Coverage
- Weekday Business Hours Phone Support
- 24hr Phone Support
- Mission Critical Response
- Base Application Support
- Custom Application Support Enhancements / Mods & Changes
- Quarterly Strategic Review
- Vendor Management
- Dedicated Subscription Manager
Explore in Detail WordPress Support & Maintenance
WordPress Support & On-boarding Services Included
Complete listing of support services, not to exceed monthly subscription as well as mean time to repair and optional retainer services.
24x7 WordPress Support Services
Our WordPress support specialists have seen it all when it comes to WordPress and are always up to the task to handle anything new that arises.
Ongoing WordPress Maintenance
Appnovation's WordPress maintenance services can help enterprise level entities maintain their complex, integrated and/or multi-site/property WordPress environments.
WordPress Managed Services Benefits for the Enterprise
The Appnovation MS portal offers a custom and rapid escalation process which allows users to instantly escalate a support case to our success management team.
WordPress Site Audits
Every maintenance and support engagement kicks off with Appnovation's WordPress experts doing a deep dive audit of all the WordPress-based properties within scope for the support and maintenance contract.
Working with Appnovation
Why Clients Choose Appnovation for 24x7 WordPress Support & Maintenance
- Achieved just over 98% "excellent" (5/5) rating from current support customers
- Annual subscription based pricing model for support and maintenance services
- Clients can be hosted anywhere, internal or external
- Cross-functional team of experts based in North America, Europe & Asia
- Dedicated customer support portal with 24/7/365 access
- Emergency support capabilities 24/7/365 with dedicated expert staff
- Full suite of WordPress support and maintenance services related offerings
- Multi-disciplinary team of experts certified & experienced in a plethora of techs
- Proven track record of successfully providing support and maintenance
- Single point of contact for continued operational support and maintenance
Related Case Studies
Looking for a vendor to support and maintain your WordPress experiences and/or assets? Make sure you talk to us! As leading web developers and managed services providers, Appnovation provides a full complement of WordPress strategy and development to go along with offering 24x7 support services. So if you and your organization are in need of experienced professionals to help maintain and support your WordPress built properties, then look no further than Appnovation. Contact us today and request a quote by filling out a form, emailing us directly or calling one of our global office locations.