How we help
Our performance- and SLO-based AI-powered managed services support model holds us accountable for the operations of your digital platforms. We employ a global, committed team of experts using the “follow-the-sun” workflow to ensure we’re available to you 24/7.
Preventing issues is our priority, so we work proactively to stop emergencies from happening before they start. If issues do arise, resolution is fast and organized due to our triage, prioritization, and escalation processes.
With access to our skilled resources, you’ll be able to confidently reduce in-house staffing and expertise. Our goal is to develop a long-term partnership where we understand your business, infrastructure, and roadmap just as well as an internal team.
Specifically, we can help you with: Support and Maintenance, DevSecOps, IT Operations Diagnostics, Automated QA, AI-powered support and much more.
Appnovation has proven to be an invaluable strategic partner for our digital marketing efforts. Their dedication to creativity and innovation ensures our ability to deliver compelling content and an engaging online experience. With their support, we are well-equipped to achieve our objectives and connect with our audience on a deeper level.
Tourism Board
President & CEO, Client
Our AI-powered Managed Services & Support Offerings
Inspiring possibility and providing managed services and support to some of the most recognizable brands on the planet.
Improved resolution time by 60%
Appnovation has partnered with TCL North America for nearly a decade, delivering end-to-end digital services across their Adobe Experience Manager (AEM) infrastructure and Managed Services support. From launching new web presences to modernizing content systems, we’ve supported their evolution through deep collaboration and strategic design.
Discover the Benefits of our Managed Services
Supercharge Operational Efficiency
Appnovation’s AI-augmented managed services unlock up to 10x productivity through automation and smarter workflows. In one case, we reduced ticket backlog by 75%—from 566 to 138—proving how precise execution drives powerful outcomes.
Our managed services teams use AI and automation to streamline daily operations, optimize workflows, and significantly reduce manual overhead. By implementing rigorous controls and fast-response models, we helped one client reduce their backlog from 566 to 138 tickets—an impressive 75% drop. This level of efficiency doesn't just improve team responsiveness; it frees up your internal teams to focus on innovation and strategic priorities. With Appnovation, operational excellence isn’t a goal—it’s the starting point.
Strengthen Reliability with Smarter Incident Management
Through 24/7 DevOps, proactive triage, and smarter escalation paths, Appnovation helps resolve incidents up to 30% faster. Enhanced dashboards and KPI visibility ensure that clients stay ahead of disruptions and aligned with expectations.
We deploy a unified triaging structure, led by a single point of control, to manage and route incoming support tickets swiftly and accurately. Combined with DevOps coverage outside working hours and escalation playbooks, our clients benefit from faster resolution and uninterrupted services. In fact, incident management performance improves by up to 30%. Our upgraded SLO dashboards make key performance data more accessible, enabling clients to make better, faster decisions—and experience fewer unplanned outages.
Simplify Complexity with Intelligent Knowledge Delivery
We centralize operational knowledge into a single, accessible source of truth—pairing it with AI and global expertise to simplify onboarding, speed resolution, and empower your team to work smarter, not harder.
Appnovation eliminates the chaos of disjointed documentation and knowledge silos by maintaining a clean, organized, and consistently updated repository of critical project information, contracts, and support processes. Our delivery manager ensures this space is always current, empowering your teams with rapid access to what they need—when they need it. Layered with AI-assisted recommendations and backed by our global talent, this centralized knowledge base bridges internal capability gaps, accelerates response times, and strengthens team-wide collaboration.
Cut Operational Costs, Not Corners
We reduce maintenance and run costs without sacrificing quality. Transparent reporting, hour tracking, and continuous improvements mean you stay in control—while we help you optimize every support dollar.
Our cost-efficiency model is built on the foundation of visibility, automation, and optimization. Clients receive consistent reports detailing hour usage, performance trends, and actionable insights. This allows for agile resource allocation and long-term planning that aligns to evolving business needs. We help identify areas to streamline, automate, or scale—cutting unnecessary overhead while keeping performance high. It’s smarter support that drives tangible savings.
Extend the Life of Your Digital Investments
We go beyond support—actively evolving your digital platforms. From legacy clean-up to iterative innovation, we reduce tech debt and keep your applications high-performing and business-aligned.
At Appnovation, managed services means more than maintenance. We embed continuous discovery into our engagements to uncover optimization opportunities that extend platform longevity and reduce technical debt. Whether it’s upgrading codebases, cleaning data, rolling out features, or modernizing architecture, we make sure your systems don’t just stay functional—they improve. This future-ready approach enables innovation, minimizes rework, and aligns your tech stack with long-term strategic goals.
Proven Outcomes. Trusted Relationships.
At Appnovation, our success is built on strong partnerships and a commitment to delivering exceptional managed services since our inception in 2007. With a growing portfolio of global clients, we provide 24/7 support and customized solutions tailored to meet diverse business needs.
With former clients and current clients, Appnovation has consistently demonstrated its ability to drive digital transformation across various industries. Our focus on understanding client needs allows us to deliver tailored solutions that foster long-term success. By choosing the right partners and maintaining a commitment to excellence, we ensure that every project is executed with precision and care.
Through our strategic partnerships and a history of successful project delivery, Appnovation stands out as a trusted partner in managed services, ready to help businesses navigate their digital journeys with confidence.
Why Managed Services Are Now More Important Than Ever
At Appnovation, we believe managed services aren’t just about support—they’re about growth, resilience, and continuous improvement. In this blog, our Brazil-based delivery lead shares real stories from the field: cutting backlogs by 75%, scaling education platforms globally, and delivering 24/7 support that truly makes a difference. Discover how today’s managed services models are helping organizations work smarter, stay protected, and move faster in an always-on digital world.
Related Case Studies
At Appnovation, our success is built on strong partnerships and a commitment to delivering exceptional managed services since our inception in 2007. With a growing portfolio of global clients, we provide 24/7 support and customized solutions tailored to meet diverse business needs. Our approach emphasizes careful selection of partners, ensuring that we work only with industry leaders to deliver reliable and innovative solutions.
Appnovation has consistently demonstrated its ability to drive digital transformation across various industries. Our focus on understanding client needs allows us to deliver tailored solutions that foster long-term success. By choosing the right partners and maintaining a commitment to excellence, we ensure that every project is executed with precision and care. Through our strategic partnerships and a history of successful project delivery, Appnovation stands out as a trusted partner in managed services, ready to help businesses navigate their digital journeys with confidence.