At Appnovation, I work with great teams and clients every day helping them keep their digital platforms running and improve them to become faster, smarter, and tougher. As a leader of managed services delivery in Brazil, I've watched how a strong support model can make a real difference whether it's cutting down backlogs, boosting performance, or giving internal teams room to come up with new ideas.
In today's quick-changing digital scene, managed services go beyond tech support they give businesses an edge. When done well, they boost productivity, cut expenses, and lay the groundwork for expansion.
Why Managed Services Are Now More Important Than Ever
More companies opt for managed services because they aim to achieve more with fewer resources—stay protected, move quicker, and grow smarter. At Appnovation, we build our approach around long-term backing deep tech know-how, and worldwide coverage from teams across onshore, nearshore, and offshore areas. We've got you covered, whether it's a crucial problem at midnight or a speed boost during work hours.
Check out our Managed Services & Support
True Stories Actual Results
What gets me excited about my job is seeing how our work makes a difference. Here are some recent success stories:
- Backlog Gone We helped a client reduce their backlog by 75%—from 566 tickets to 138—by creating a more responsive triage process and improving coordination between teams.
- Docs That Make a Difference We created a central documentation hub where everyone from developers to client stakeholders can find what they need. It's a simple change, but it's improved daily work .
- Support That Never Sleeps With a project manager overseeing incoming requests and DevOps coverage across time zones, we provide round-the-clock support. When a request comes in from Europe, North America, or Asia-Pacific we're on it.
Case in Point: Supporting Online Education at Scale
One project that stands out to me involves our work with a global education company that needed to expand their online learning storefront.
We helped them launch a Shopify Plus experience that supports multiple languages, currencies, and user types. But the real story begins after the launch. Through our managed services and AI-driven workflows, we continue to provide technical support, monitor performance, and optimize ensuring the platform runs as it grows.
Thanks to our offshore teams, we've managed to provide round-the-clock coverage while maintaining efficiency and cost-effectiveness. We're proud to play a role in their mission to make education more accessible.
How Appnovation Stands Out
We view managed services as more than a support ticket system. We see it as a collaboration. Our clients rely on us for:
- A mix of strategic insights and practical support
- Staff working across time zones to provide true 24/7 coverage
- Knowledge in cloud, infrastructure, and experience platforms
- Tailored dashboards and consistent reports to keep everyone updated
- A forward-thinking approach centered on performance, security, and expansion
And the most crucial part? We pay attention. We adjust. And we come through.
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