AXA, a global insurance leader, aimed to enhance its demand management and resource tracking processes in the Asia-Pacific region by digitizing and streamlining them for improved efficiency and to better handle increasing demand.
Appnovation conducted a workshop to clearly define team roles and control parameters, and established an agile demand management process that features precise estimation, streamlined approvals, and a unified project overview.
The solution Appnovation implemented has significantly optimized AXA’s digital services by reducing manual errors, accelerating approval processes, and boosting planning, resource utilization, and customer satisfaction.
A global leader in insurance, AXA is dedicated to protecting people, property, and assets. In the Asia-Pacific region, the digital acceleration highlighted challenges in developing efficient digital solutions. AXA's reliance on Excel sheets for demand management and manual resource tracking was inefficient, error-prone, and lacked a standardized process, resulting in complex and redundant workflows. Recognizing the need for digital transformation, AXA aimed to streamline and digitize these processes to meet growing demand and improve efficiency.
Starting with a discovery workshop, Appnovation identified team roles, created user personas, and established control parameters. Using agile tools like Atlassian, Groovy, Script Runner, and SIL Manager, we implemented a demand management process that ensured accurate estimation and approval before development. These tools enabled role-specific permissions, reducing errors and providing project managers with a comprehensive view of projects and spending. This streamlined and standardized the demand management system, addressing team needs and necessary approvals efficiently.
With Appnovation's implementation, AXA saw immediate and significant improvements in digital solution delivery. The new system eliminated errors from manual calculations and ensured timely approvals by the right people, reducing turnaround times and increasing efficiency. Project managers and leaders now have a holistic view of projects and spending, enabling better planning and delivery of digital solutions, improved customer experience (CX), streamlined project management, efficient resource use, and enhanced financial forecasting.
At Appnovation, we specialize in delivering industry-leading solutions in the insurance sector, enhancing digital demand management systems. Let us help streamline and optimize your processes for better efficiency and customer satisfaction.
