24x7 MuleSoft Support & Maintenance

Managed Services & Support

mulesoft support, mulesoft maintenance

Appnovation was the right strategic choice for Visit California. The company’s creativity and innovation will allow us to continue to Dream Big through our digital marketing program, while sharing the California lifestyle through compelling content and an engaging online experience.

Caroline Beteta

President & CEO, Visit California

Appnovation offers 24x7 MuleSoft support and maintenance, as well as services, integrations, data migrations, API management, and results driven digital solutions. 

When you decide to move to a new integration platform, design, development and migration is just the start. Our MuleSoft experts can conduct architectural reviews and platform audits, to understand the API’s and touch points across the application network. Appnovation is a company that wants you to enjoy not just expert MuleSoft development, we want you to enjoy our dedicated, 24x7 MuleSoft support and maintenance.

Pick a plan that fits your needs

  • MS Portal - Seat 24/7/365 Portal Phone, Email
  • Scale Number of Servers, URLs, etc.
  • Complexity
  • Volume
  • Reviews Monthly Subscription Review, Quarterly needs/ strategy reviews, Annual architecture reviews
  • Monthly Support Hours Included
  • Support Services Overage Rate
  • Technologies
  • Pre-Onboarding Remediation Any work required to bring the asset to minimum specification will be scoped and priced outside of Managed Services
  • Service Level Objective
  • Strategic Reviews Monthly Subscription Review, Quarterly Needs/ Strategy Review, Annual Architecture Review
  • Expedited Project Management Project Management, Scoping, SOW and Contracts
  • Portal Access Portal Access - ticket logging and tracking. Detailed Monthly Report. Unlimited Tickets submission.
  • Dedicated Client Service Manager
  • Option to Purchase Retainer Services Packages
  • Online Ticket Creation
  • 24hr Weekday Coverage
  • Weekend Coverage
  • Weekday Business Hours Phone Support
  • 24hr Phone Support
  • Mission Critical Response
  • Base Application Support
  • Custom Application Support Enhancements / Mods & Changes
  • Quarterly Strategic Review
  • Vendor Management
  • Dedicated Subscription Manager

Corporate

MS Portal - Seat
Max 3 Users
Scale
Low
Complexity
Low
Volume
Medium
Reviews
Included
Monthly Support Hours Included
Up to 18 Hours
Support Services Overage Rate
$150/hr
Technologies
MuleSoft
Pre-Onboarding Remediation
As Required
Service Level Objective
Included
Strategic Reviews
Included
Expedited Project Management
Included
Portal Access
Included
Dedicated Client Service Manager
Included
Option to Purchase Retainer Services Packages
Included
Online Ticket Creation
Included
24hr Weekday Coverage
Included
Weekend Coverage
Included
Weekday Business Hours Phone Support
Included
24hr Phone Support
Not Included
Mission Critical Response
Included
Base Application Support
Included
Custom Application Support
Included
Quarterly Strategic Review
Not Included
Vendor Management
Not Included
Dedicated Subscription Manager
Not Included

Enterprise

MS Portal - Seat
Unlimited Users
Scale
Medium
Complexity
Medium
Volume
High
Reviews
Included
Monthly Support Hours Included
Up to 30 Hours
Support Services Overage Rate
$150/hr
Technologies
MuleSoft
Pre-Onboarding Remediation
As Required
Service Level Objective
Included
Strategic Reviews
Included
Expedited Project Management
Included
Portal Access
Included
Dedicated Client Service Manager
Included
Option to Purchase Retainer Services Packages
Included
Online Ticket Creation
Included
24hr Weekday Coverage
Included
Weekend Coverage
Included
Weekday Business Hours Phone Support
Included
24hr Phone Support
Included
Mission Critical Response
Included
Base Application Support
Included
Custom Application Support
Included
Quarterly Strategic Review
Included
Vendor Management
Included
Dedicated Subscription Manager
Included

Enterprise +

MS Portal - Seat
Unlimited Users
Scale
High
Complexity
High
Volume
High
Reviews
Included
Monthly Support Hours Included
Custom
Support Services Overage Rate
Custom
Technologies
MuleSoft
Pre-Onboarding Remediation
As Required
Service Level Objective
Included
Strategic Reviews
Included
Expedited Project Management
Included
Portal Access
Included
Dedicated Client Service Manager
Included
Option to Purchase Retainer Services Packages
Included
Online Ticket Creation
Included
24hr Weekday Coverage
Included
Weekend Coverage
Included
Weekday Business Hours Phone Support
Included
24hr Phone Support
Included
Mission Critical Response
Included
Base Application Support
Included
Custom Application Support
Included
Quarterly Strategic Review
Included
Vendor Management
Included
Dedicated Subscription Manager
Included

Explore in Detail MuleSoft Support & Maintenance

Working with Appnovation

Three Subscription Pricing Options

Three Subscription Pricing Options

We provide options when it comes to MuleSoft support and maintenance. Four different levels of support and maintenance services designed to meet both budget and need.

Proven, Reliable & Rapid Support

Proven, Reliable & Rapid Support

We not only have MuleSoft experts ready to help, but our enterprise support and maintenance team includes pros across a variety of technology platforms and applications.

24x7 MuleSoft Support and Maintenance

24x7 MuleSoft Support and Maintenance

Our dedicated MuleSoft experts offer round the clock support and maintenance, as well as packages for MuleSoft development, integrations and implementations.

Dedicated Lines of Communication

Dedicated Lines of Communication

We provide a single point of contact and offer 24/7/365 access to both our MS portal AND an emergency support line staffed by a dedicated support team.

Customer Satisfaction is the #1 Priority for Our Team

Customer Satisfaction is the #1 Priority for Our Team

Our managed services division has achieved a documented just over 98% “Excellent” (5/5) rating thus far from our support customers.

Why Clients Choose Appnovation for 24x7 MuleSoft Support & Maintenance

Here are just some of the ways that we stand out as a company when it comes to what our experience is with MuleSoft and supporting today's integrated enterprise.

  • 24x7 MuleSoft Support and Maintenance form MuleSoft experts
  • Achieved just over 98% "excellent" (5/5) rating from current support customers
  • Annual subscription based pricing model for support and maintenance services
  • Clients can be hosted anywhere, internal or external
  • Cross-functional team of experts based in North America, Europe & Asia
  • Dedicated customer support portal with 24/7/365 access
  • Emergency support capabilities 24/7/365 with dedicated expert staff
  • Full suite of MuleSoft support and maintenance services offerings
  • Multi-disciplinary team of experts certified & experienced in a plethora of techs
  • Proven track record of successfully providing support and maintenance
  • Single point of contact for continued operational support and maintenance
Get in touch and get started today. We're ready to support!

Want or need 24x7 MuleSoft support in case your online store ever goes down or experiences a problem? Looking for ongoing MuleSoft maintenance to try and keep your ecommerce site from experiencing issues in the first place? We can most definitely help!

Appnovation can provide the “on call”, “at your service” and “emergency” support you need around the clock as well as maintain even the most complex of enterprise MuleSoft integrated environments. It's our high level and comprehensive services that have garnered our Managed Services team a 98% "Excellent" (5/5) rating thus far from our support and maintenance customers.

So if you are shopping for a new vendor or looking to make a change from your existing one, make sure you check out what we have to offer and talk to us.