Appnovation was the right strategic choice for Visit California. The company’s creativity and innovation will allow us to continue to Dream Big through our digital marketing program, while sharing the California lifestyle through compelling content and an engaging online experience.
President & CEO, Visit California
Appnovation offers 24x7 MuleSoft support and maintenance, as well as services, integrations, data migrations, API management, and results driven digital solutions.
When you decide to move to a new integration platform, design, development and migration is just the start. Our MuleSoft experts can conduct architectural reviews and platform audits, to understand the API’s and touch points across the application network. Appnovation is a company that wants you to enjoy not just expert MuleSoft development, we want you to enjoy our dedicated, 24x7 MuleSoft support and maintenance.
- MS Portal - Seat 24/7/365 Portal Phone, Email
- Scale Number of Servers, URLs, etc.
- Reviews Monthly Subscription Review, Quarterly needs/ strategy reviews, Annual architecture reviews
- Monthly Support Hours Included
- Support Services Overage Rate
- Pre-Onboarding Remediation Any work required to bring the asset to minimum specification will be scoped and priced outside of Managed Services
- Service Level Objective
- Strategic Reviews Monthly Subscription Review, Quarterly Needs/ Strategy Review, Annual Architecture Review
- Expedited Project Management Project Management, Scoping, SOW and Contracts
- Portal Access Portal Access - ticket logging and tracking. Detailed Monthly Report. Unlimited Tickets submission.
- Dedicated Client Service Manager
- Option to Purchase Retainer Services Packages
- Online Ticket Creation
- 24hr Weekday Coverage
- Weekend Coverage
- Weekday Business Hours Phone Support
- 24hr Phone Support
- Mission Critical Response
- Base Application Support
- Custom Application Support Enhancements / Mods & Changes
- Quarterly Strategic Review
- Vendor Management
- Dedicated Subscription Manager
Explore in Detail MuleSoft Support & Maintenance
MuleSoft Support & On-boarding Services Included
Complete listing of support services, not to exceed monthly subscription as well as mean time to repair and optional retainer services.
MuleSoft Support & Maintenance
Because MuleSoft is middleware, used to connect applications across an ‘application network’, when there is an issue it needs to be determined what application is causing problems...and this is is where Appnovation offer real value, thanks to our MuleSoft support experts.
24x7 MuleSoft Support Services
Our global Managed Services team is staffed around the clock with some of the best technology and MuleSoft experts on the planet.
Ongoing MuleSoft Maintenance
Our Appnovation maintenance team ensures that all systems under management are patched, secured and aligned with current industry best practices for maintaining large scale production systems.
Working with Appnovation
Why Clients Choose Appnovation for 24x7 MuleSoft Support & Maintenance
- 24x7 MuleSoft Support and Maintenance form MuleSoft experts
- Achieved just over 98% "excellent" (5/5) rating from current support customers
- Annual subscription based pricing model for support and maintenance services
- Clients can be hosted anywhere, internal or external
- Cross-functional team of experts based in North America, Europe & Asia
- Dedicated customer support portal with 24/7/365 access
- Emergency support capabilities 24/7/365 with dedicated expert staff
- Full suite of MuleSoft support and maintenance services offerings
- Multi-disciplinary team of experts certified & experienced in a plethora of techs
- Proven track record of successfully providing support and maintenance
- Single point of contact for continued operational support and maintenance
Want or need 24x7 MuleSoft support in case your online store ever goes down or experiences a problem? Looking for ongoing MuleSoft maintenance to try and keep your ecommerce site from experiencing issues in the first place? We can most definitely help!
Appnovation can provide the “on call”, “at your service” and “emergency” support you need around the clock as well as maintain even the most complex of enterprise MuleSoft integrated environments. It's our high level and comprehensive services that have garnered our Managed Services team a 98% "Excellent" (5/5) rating thus far from our support and maintenance customers.
So if you are shopping for a new vendor or looking to make a change from your existing one, make sure you check out what we have to offer and talk to us.