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Appnovation Technology Enabled Service Package

Customer Identity with Janrain

Unlike traditional Identity and Access Management systems, it is much more challenging to capture customer identities without their registration or permission. By having access to rich customer profile data, companies can create more unified customer experience and build greater brand loyalty.

This package is intended to address the following challenges:

  • Adopting a scalable Customer Identity Access Management (CIAM) strategy
  • Delivering a unified customer experience
  • Enhancing brand loyalty
  • Integrating Janrain with other digital assets

Benefits of Package

This package is designed to help unleash your team’s full potential by:

  • Improving your customer experience and brand loyalty with a CIAM Adoption Strategy
  • Easing the deployment process for first time configuration
  • Ensuring success after deployment with a Support & Maintenance Strategy

Package Deliverables

Here is what the package entails:

  • A Technical Playbook to improve your customer experience and brand loyalty with a CIAM Adoption Strategy
  • An interactive Adoption Workshop to increase usability with a Janrain Configuration & Integration Strategy
  • A Deployment Strategy to assist you with your first deployment either on-premise or on the cloud
  • A valid license quote for new users/upgrade

Engagement, Roles, & Responsibilities

The Appnovation team for the engagement will be comprised of the following roles:

  • Project Manager
  • Workshop Faciliator
  • Appnovation Janrain Expert
  • Solution Architect
  • Business Analyst
  • DevOps (Infrastructure / Implementation)

There will be a 1 day on­site visit to the client’s office in Week 1; with the expectation that subsequent sessions with client stakeholders may be done remotely via video conferencing (i.e. BlueJeans, Skype, etc.)


  1. The Pre­-Discovery Questionnaire must be completed prior to the 1 day onsite in Week 1
  2. Client stakeholders are available for consultation and feedback during Weeks 1 and 2 of the engagement.
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Finish &
Package Engagement Timeline
Week 0
  • A customized Pre-Discovery Questionnaire is sent to the main client point of contact 1 week before the start of the 1 day on-site visit.
  • Customize Agenda. Send out a few days prior to the 2 day discovery
  • Pre-Discovery Questionnaire
  • Discovery Agenda

Completed Questionnaire that:

  • Identifies stakeholders who will need attend the 1 day on-site visit
  • Identifies pain points, current identity management set up, organizational factors that may influence Janrain adoption

Client reviews and makes suggestions as required.

Who Participates
  • Client stakeholders
Week 1
  • 1 day on-site visit, covering roadmap / migration path from current CIAM systems to Janrain
  • Playbook creation
  • Janrain licensing overview
  • External kickoff slide, workshop; workshop notes
  • Roadmap / migration path
  • Playbook (in progress)
  • Price quote for Janrain licensing
  • Project Management does engagement kickoff with client  
  • Workshop is held with client stakeholders to get a better handle on who will be using Janrain, pain points, desired outcomes and requirements
  • Roadmap / migration path is added to the Playbook
  • Playbook is created by Appnovation team
  • License quote is produced to help client understand current cost and forecast future costs for budget allocation purposes
Who Participates
  • Client stakeholders
  • Appnovation team
Week 2
  • Completion of Playbook
  • Preparation of Playbook presentation and customization of training walkthrough agenda
  • Playbook
  • Training agenda
  • Training notes
  • Playbook completion
  • Training agenda is sent ahead of time prior to week 3.
  • Training notes are for internal use only
Who Participates
  • Appnovation team
Week 3
  • Playbook presentation and training walkthrough session
  • Training walkthrough session
  • Playbook is presented in a trainer style session. Session will be recorded.
Who Participates
  • Client Stakeholders
  • Appnovation Team

Partners Involved

Get In Touch & Get Started Today

As a leading Technology Enabled Services company, we provide an array of different technology packages to help enterprises achieve digital transformation. We also provide consulting around technology best practices, workflow management, agile development, and more. Contact us today and see how we can help you adopt your technology of choice.
Appnovation Technologies