Your Guide to Understanding Managed Services & Support

To help you better understand how managed services can benefit your organization, we’ve compiled answers to the most common questions our clients ask. This FAQ addresses basic concepts, implementation, costs, and strategic value.

What exactly are managed services, and how do they differ from traditional IT support?

Managed services provide proactive, ongoing IT management and support, unlike traditional break-fix models. With managed services, a dedicated team monitors your systems 24/7, identifies potential problems, and provides strategic guidance, shifting IT from a reactive cost center to a proactive business enabler.

What types of managed services does Appnovation offer?

Appnovation offers a comprehensive suite including cloud managed services (migration, optimization, security), managed IT services (infrastructure, 24/7 monitoring), application management (updates, performance), digital experience management (UX/UI optimization, CMS support, analytics), DevSecOps and Cybersecurity, Multi Cloud Management Services and more. 

How quickly can managed services be implemented in our organization?

Implementation timelines vary, but basic services can be operational in 2–4 weeks, with complex setups taking 6–8 weeks. We follow a structured, low-disruption transition plan.

Can managed services work alongside our existing IT team?

Yes. We complement internal teams by handling routine tasks, providing 24/7 coverage, or filling skills gaps — allowing your team to focus on strategic goals.

What are the benefits of Managed Services?

Benefits include predictable costs, reduced downtime (99.9% uptime avg.), specialized expertise, stronger security, and freeing up internal resources.

What are cloud management services?

Cloud management covers provisioning, automation, monitoring, and security for AWS, Azure, and Google Cloud environments.

What are the 4 main cloud services?

Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS), and Functions as a Service (FaaS). We support all models.

How do you ensure the security of our systems and data?

We implement multi-layered security: threat detection, patching, monitoring, vulnerability scanning, and compliance with NIST and ISO 27001.

What monitoring tools do you use, and how do they benefit our business?

We use enterprise-grade tools for real-time monitoring, anomaly detection, and predictive maintenance, feeding into our SLO dashboard for business-level insights.

How do you handle system updates and maintenance?

Updates are scheduled during off-peak hours and tested before deployment. Our triaging system and documentation processes ensure seamless rollout.

What is your approach to disaster recovery and business continuity?

Our DR strategy includes backups, redundant systems, and tested recovery plans. One client migration was completed in just 2 weeks, ensuring zero disruption.

How are managed services priced, and what factors affect the cost?

We use a monthly subscription model based on users, devices, and scope. Tiered options offer flexibility while making costs predictable.

What ROI can we expect from investing in managed services?

Typical ROI includes 20–30% IT cost savings, 75% reduction in backlog, and fewer compliance/security issues — all tracked through detailed reporting.

Are there hidden costs we should be aware of?

No. Pricing is transparent. Any additional scope is pre-approved and documented. Reports provide usage clarity. 

How flexible are your service agreements if our business needs change?

We offer scalable terms. You can adjust service levels as you grow or shift, ensuring efficiency and cost control.

What makes Appnovation different from other managed service providers?

Appnovation distinguishes itself through our client-centric approach, technical excellence, and proven results. Unlike competitors who focus narrowly on maintenance or follow rigid frameworks, we balance technical expertise with business acumen to deliver measurable outcomes. Our high client retention rate demonstrates our commitment to quality and consistent support. Additionally, our unified triaging system with dedicated project managers ensures uninterrupted 24/7 support for all clients.

How do you measure and report on service performance?

Through defined SLOs tracked in an enhanced dashboard. Reports are delivered on a consistent schedule with KPIs, backlog status, and usage metrics.

Can you provide examples of how you’ve helped similar organizations?

Our track record includes numerous success stories across various industries. For example, we helped one client reduce their ticket backlog by over 75%—from 566 to 138 tickets—through rigorous controls and an efficient team approach. For another client, we were entrusted with a critical server migration that we successfully completed in just two weeks. These examples demonstrate our ability to deliver tangible results that directly impact business operations and efficiency.

Read how we delivered scalable, always-on support for TCL 

How do you handle the transition from our current support model to managed services?

We assess your current setup, build a phased transition plan, and maintain knowledge continuity through detailed documentation and proactive updates.

How do managed services contribute to our long-term business strategy?

They enable digital transformation by freeing internal teams for innovation. Our proactive model ensures continuous evolution aligned with your goals.

How do you align IT operations with our business objectives?

We collaborate with leadership on reviews, business-focused reports, and proactive roadmaps — often resulting in new strategic initiatives.

What ongoing improvements can we expect from your managed services?

We consistently iterate using performance data and client feedback. Recent upgrades include clearer KPI dashboards and new process enhancements.

How do you help organizations prepare for future technology needs?

We help organizations prepare for the future through technology roadmapping, trend analysis, and proactive planning. Our team stays current with emerging technologies and industry developments to provide informed guidance. We evaluate new solutions against your business requirements and help develop implementation strategies that minimize risk and maximize return. This forward-looking approach ensures your technology infrastructure can support your business as it evolves.

Still have questions? Speak with a Managed Services Expert