TECHNOLOGY & TELECOMMUNICATIONS
Customer-first approach guided by data is the way forward…

With the promise of 5G, the evolution of customer expectations and developments in big data and artificial intelligence, organizations in the technology and telecommunications space are feeling the pressure. The importance of CLV and brand loyalty is gaining even more prominence. With expertise in data, analytics and insights, strategy, design and development, customer experience and change management, we help our clients innovate and explore new possibilities for sustainable growth.

We would like to express our sincere appreciation to all the team members at Appnovation whose hard work and dedication made this a successful release!
Bill Jones
Project Manager
Cisco, circuit board
Inspiring possibility in Technology & Telecommunications
Experience. Delivered.

Helping NEST deliver an app experience that is indicative of the experience they create at home – Application performance is business-critical as it gives NEST’s customers control over the self-learning thermostats and home security systems services they provide. Building and delivering technological advancements and updates to improve the customer experience is paramount. Appnovation delivered a mobile-responsive standardized design that improved consumer engagement to NEST’s services.

Nest Case Study
Experience. Delivered.

Helping NEST deliver an app experience that is indicative of the experience they create at home – Application performance is business-critical as it gives NEST’s customers control over the self-learning thermostats and home security systems services they provide. Building and delivering technological advancements and updates to improve the customer experience is paramount. Appnovation delivered a mobile-responsive standardized design that improved consumer engagement to NEST’s services.

Nest Case Study
Salesforce Case Study
Automation. Delivered.

Helping Salesforce connect with their customers consistently and efficiently Expanding into the social enterprise arena, Salesforce felt the urgency of replacing their legacy point-to-point integration to improve the experience customers had with their platform. Appnovation designed and developed an innovative architecture that tracks and logs updates in real-time and publishes updates across the platform.

 

Automation. Delivered.

Helping Salesforce connect with their customers consistently and efficiently Expanding into the social enterprise arena, Salesforce felt the urgency of replacing their legacy point-to-point integration to improve the experience customers had with their platform. Appnovation designed and developed an innovative architecture that tracks and logs updates in real-time and publishes updates across the platform.

 

Salesforce Case Study
Experience. Delivered.

Designing an on-demand solutions marketing center that enhanced customer experience dramatically for Cisco - Cisco’s need of the hour was a digital solution that would improve customer satisfaction while controlling expenses. Appnovation delivered an on-demand solutions center that was robust and mobile-friendly with multilingual capabilities that vastly improved customer experience.

Cisco Case Study
Experience. Delivered.

Designing an on-demand solutions marketing center that enhanced customer experience dramatically for Cisco - Cisco’s need of the hour was a digital solution that would improve customer satisfaction while controlling expenses. Appnovation delivered an on-demand solutions center that was robust and mobile-friendly with multilingual capabilities that vastly improved customer experience.

Cisco Case Study
Brands that trust us
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Our Capabilities

Advances in technology are moving organizations in the technology and telecommunications space towards value-based models, which are inspiring possibilities that have never been considered before. Customers expect more and are willing to pay for a more valuable experience. Leveraging our expertise in strategy, UX, design thinking, development, change management guided by data and analytics, we help our customers innovate and create value.

Do More with Customer Data
Do More with Customer Data

To meet and exceed technology and telecommunications customer expectations, organizations need to know what customers want. We build platforms that leverage analytics, agility, personalization and AI/machine learning to execute strategies that break down silos to predict future needs and wants and serve customers better.

Agility Operationalized
Agility Operationalized

The technology industry is one that needs to be agile with the freedom to pivot and respond in real-time. We help our customers uncover opportunities and develop agile offerings through the implementation of strategy, technology, processes, data, analytics and long-term culture changes that shift the focus to customer-centricity.

Innovation Inspired
Innovation Inspired

In an ever-evolving industry, competition is intense.  Finding new ways to engage customers and innovate with new models for revenue generation is the reality for all organizations in the technology and telecommunications industry. We engage our expertise in UX/CX to help brands discover how they can turn organizational values and customer needs into new offerings.

 

 

Powerful Platforms
Powerful Platforms

Creating digital experiences is one thing, but creating a vehicle that allows technology and telecommunications to launch their own experiences quickly and easily is far more empowering. We help brands design, engineer and support platforms that serve a variety of needs, including developer, commerce, customer loyalty, advertising, geospatial, and more.