Jira Software & Services

Appnovation can help enterprise level entities with a whole host of services related adopting and leveraging with any and all of the Jira tools (Software, Service Management, Align, Core). Appnovation’s Jira services are delivered by certified and experienced professionals.

These services include:

• Software Resale - Appnovation is a Gold Solutions and authorized Atlassian software reseller able to sell licenses for all Jira and Atlassian products.

• Strategy & Consulting - Our experts can not only provide guidance on the optimal way Jira should be set up within your IT stack, but also help with Jira adoption and its leveraging throughout an organization.

• Development & Customization - Out of the box is great, but Appnovation’s JIRA developers can make it even better, customizing Jira to meet even the most complex and demanding of needs.

• Migrations & Upgrades - We help companies get on the latest version of Jira. Whether moving from another solution or up from an older version, Appnovation has the expertise to make sure the move is done quickly and securely.

• Implementations - Getting Jira installed and set up to your organization's specifications.

• Integrations - Making Jira more connected within your IT stack and by extension your organization, so that data travels wider and decisions can be made faster saving both time and money.

• Support & Maintenance - 24/7/365 support and maintenance, always available when you needed and proactively maintaining so that you don’t.

Appnovation offers Jira (Software, Align, Service Management, Core) strategy and development services delivered by certified Jira experts.

Appnovation’s strategy services not only help companies optimize Jira within a company’s IT environment so that it achieves peak technical performance, but also provide guidance on how to adopt and leverage Jira throughout an organization so that products are utilized as much as possible and in the correct manner to provide maximum efficiency.

Strategic IT Guidance

• Implementation, Migration or Upgrade - Helping companies determine the optimal installation path, given their current state solution or if they are just getting started, so that the move or installation happens as quickly and correctly as possible all the while being secure.

• Development, Customization & Integration - Performed by certified developers and systems integrators, helping to configure and connect Jira so that it can do exactly what is needed of it. Also to be connected to and communicate with as many systems and applications as possible to share and transmit data so that further efficiencies are achieved. Employing add ons and taking advantage of APIs so that JIRA is feature-packed, high functioning, robust, flexible and able to scale as needed.

• Support and Maintenance - Assisting with identifying and selecting the right level of support and maintenance package for your organization’s needs. Making sure your enterprise has both the coverage it wants and needs so that any emergency can be dealt with swiftly resulting in as little harm as possible while at the same time the company’s Jira instance is being proactively monitored and maintained.

Adoption, Leverage & Usage

Appnovation certified Jira experts can provide guidance and assistance with how best to adopt, leverage and use Jira products to get the absolute most out of them across the organization. From providing trainings and best practices to our expert knowledge of what works and what doesn’t in a given scenario, Appnovation is able to impart its years of experience for the benefit of your business, its people and customers. Ultimately helping to create a more agile enterprise that can plan, track and support in a far superior manner than it could in the past and against its competitors.

24/7/365 Jira Support

Our global Managed Services team is staffed around the clock with some best technology and Atlassian experts on the planet. Providing support via the osCaddie portal, our customer success team can deliver remote deskside support utilizing award winning remote tools that allow staff to share screens with clients in order to rapidly diagnose and resolve emergent issues.

Disaster Recovery

Appnovation can provide disaster recovery services inclusive of providing emergency hosting and support in the event that current service providers are unable to meet their obligations. Depending on the specific customer needs, we can commit to having a fully functional service restored with an alternate provider in as little as 30 minutes.

Environment Backup & Restore

Appnovation offers an automated cloud-based backup and restore process to ensure the environments we support are backed up offsite providing complete peace of mind and allowing us to engage our multi-cloud disaster recovery process should it be required.

Maintenance of Environments

• Security Patching - Our Appnovation maintenance team ensures that all systems under management are patched, secured and aligned with current industry best practices for maintaining large scale production systems.

• Vulnerability Scanning - We provide a regular scanning service using best-of-breed tools to identify and isolate possible security vulnerabilities in subscription services.

• Application Development Support Business - Drawing from the same resource pool as Appnovation Professional Services, Managed Services is able to provide development services for clients. This may be in the form of bug fixes or, in some cases, a method for assisting clients in the implementation of a continuous improvement/continuous delivery solutions.

• Static Source Code Analysis - Appnovation can provide both automated and manual source code analysis to ensure that code is checked for errors (such as CRSF or SQL injection) before it enters a production environment, minimizing the risk of both downtime and possible exposure to potential compromise.

• Code Review Analysis - Appnovation can act as a trusted third party to provide code audits and review. Drawing from our global pool of experts, many of whom are heavily involved in contributing to the products themselves, we are able to offer a world-leading review process.

Architecture Review & Capacity Planning

Ensuring all environments are kept inline with current best practices, this essential section of a Managed Services contract gives us the opportunity to continue the architectural discussion about the solutions and how it fits with the rapidly evolving business environment, both internal and external.

Service Management Review

Appnovation assigns a dedicated Managed Services Subscription Manager (SM) to act as the overall point of contact for each client's MS account and related contracts. The SM is a resource focused entirely on client overall satisfaction and serves as an escalation point for issues and requests. In addition, the SM takes on the role of coordinating monthly meetings with clients to help oversee the smooth running of their MS account and contracts.