24x7 Jira Support & Maintenance

Managed Services & Support

jira support and maintenance, 24x7 jira Support

Appnovation was the right strategic choice for Visit California. The company’s creativity and innovation will allow us to continue to Dream Big through our digital marketing program, while sharing the California lifestyle through compelling content and an engaging online experience.

Caroline Beteta

President & CEO, Visit California

Emergency Jira support available 24x7 and ongoing, proactive Jira maintenance so your enterprise doesn’t experience an emergency in the first place. We can support and maintain Jira Software, Jira Align, Jira Service Desk & Jira Core in even the most complex of environments.

Appnovation offers 24/7/365 Jira support and maintenance that is there ready to help when your enterprise needs us most as well as always working to proactively address IT and business needs so that issues do not occur at all. Currently, Appnovation can support and maintain all Jira products (Software, Align, Service Desk & Core) as well as the entire Atlassian toolset, in even the biggest and most complex of IT environments.   

Appnovation is an Atlassian Gold Solutions partner and certified software reseller. We have a team of certified and experienced Jira support and maintenance professionals on staff who can diagnose and resolve problems relating to Jira, helping to keep any impact to IT and the business at minimum. In addition to Managed Services, Appnovation also helps organizations with agile adoption as well as other services related to Jira products including strategy, development, implementations, integrations, migrations and upgrades.

Pick a plan that fits your needs

  • MS Portal - Seat 24/7/365 Portal Phone, Email
  • Scale Number of Servers, URLs, etc.
  • Complexity
  • Volume
  • Reviews Monthly Subscription Review, Quarterly needs/ strategy reviews, Annual architecture reviews
  • Monthly Support Hours Included
  • Support Services Overage Rate
  • Technologies
  • Pre-Onboarding Remediation Any work required to bring the asset to minimum specification will be scoped and priced outside of Managed Services
  • Service Level Objective
  • Strategic Reviews Monthly Subscription Review, Quarterly Needs/ Strategy Review, Annual Architecture Review
  • Expedited Project Management Project Management, Scoping, SOW and Contracts
  • Portal Access Portal Access - ticket logging and tracking. Detailed Monthly Report. Unlimited Tickets submission.
  • Dedicated Client Service Manager
  • Option to Purchase Retainer Services Packages
  • Self-Help Resources Support
  • Online Ticket Creation
  • 24hr Weekday Coverage
  • Weekend Coverage
  • Weekday Business Hours Phone Support
  • 24hr Phone Support
  • Mission Critical Response
  • Basic Application Support
  • Custom Application Support Enhancements / Mods & Changes
  • Custom Plugin Development
  • Custom Application Development
  • Staffed Only with Dedicated Senior Engineers
  • Development Escalation Priority
  • Health Checks & Preventative System Analysis
  • On-Boarding and Environment Familiarity
  • Global Warm Handoffs for Critical Issues
  • Post-Incident Report Requests
  • Quarterly Strategic Review
  • Vendor Management
  • Dedicated Subscription Manager

Corporate

MS Portal - Seat
Max 3 Users
Scale
Low
Complexity
Low
Volume
Medium
Reviews
Included
Monthly Support Hours Included
Up to 18 Hours
Support Services Overage Rate
$160/hr
Technologies
Atlassian - Jira 7.2 and up
Pre-Onboarding Remediation
Not Included
Service Level Objective
Included
Strategic Reviews
Quarterly Review Only
Expedited Project Management
Included
Portal Access
Included
Dedicated Client Service Manager
Included
Option to Purchase Retainer Services Packages
Included
Self-Help Resources Support
Included
Online Ticket Creation
Included
24hr Weekday Coverage
Included
Weekend Coverage
Included
Weekday Business Hours Phone Support
Included
24hr Phone Support
No
Mission Critical Response
Included
Basic Application Support
Included
Custom Application Support
Included
Custom Plugin Development
No (Available On Demand)
Custom Application Development
Included
Staffed Only with Dedicated Senior Engineers
No
Development Escalation Priority
No
Health Checks & Preventative System Analysis
No
On-Boarding and Environment Familiarity
No
Global Warm Handoffs for Critical Issues
No
Post-Incident Report Requests
No
Quarterly Strategic Review
No
Vendor Management
No
Dedicated Subscription Manager
No

Enterprise

MS Portal - Seat
Unlimited Users
Scale
Medium
Complexity
Medium
Volume
High
Reviews
Included
Monthly Support Hours Included
Up to 30 Hours
Support Services Overage Rate
$160/hr
Technologies
All Atlassian Products (Jira, Confluence, Bitbucket, Bamboo, etc.)
Pre-Onboarding Remediation
Not Included
Service Level Objective
Included
Strategic Reviews
Included
Expedited Project Management
Included
Portal Access
Included
Dedicated Client Service Manager
Included
Option to Purchase Retainer Services Packages
Included
Self-Help Resources Support
Included
Online Ticket Creation
Included
24hr Weekday Coverage
Included
Weekend Coverage
Included
Weekday Business Hours Phone Support
Included
24hr Phone Support
Included
Mission Critical Response
Included
Basic Application Support
Included
Custom Application Support
Included
Custom Plugin Development
No (Available On Demand)
Custom Application Development
Included
Staffed Only with Dedicated Senior Engineers
Included
Development Escalation Priority
Included
Health Checks & Preventative System Analysis
Included
On-Boarding and Environment Familiarity
Included
Global Warm Handoffs for Critical Issues
Included
Post-Incident Report Requests
Included
Quarterly Strategic Review
Included
Vendor Management
Included
Dedicated Subscription Manager
Included

Enterprise +

MS Portal - Seat
Unlimited Users
Scale
High
Complexity
High
Volume
High
Reviews
Included
Monthly Support Hours Included
Custom
Support Services Overage Rate
Custom
Technologies
All Atlassian Products (Jira, Confluence, Bitbucket, Bamboo, etc.)
Pre-Onboarding Remediation
Not Included
Service Level Objective
Included
Strategic Reviews
Included
Expedited Project Management
Included
Portal Access
Included
Dedicated Client Service Manager
Included
Option to Purchase Retainer Services Packages
Included
Self-Help Resources Support
Included
Online Ticket Creation
Included
24hr Weekday Coverage
Included
Weekend Coverage
Included
Weekday Business Hours Phone Support
Included
24hr Phone Support
Included
Mission Critical Response
Included
Basic Application Support
Included
Custom Application Support
Included
Custom Plugin Development
No (Available On Demand)
Custom Application Development
Included
Staffed Only with Dedicated Senior Engineers
Included
Development Escalation Priority
Included
Health Checks & Preventative System Analysis
Included
On-Boarding and Environment Familiarity
Included
Global Warm Handoffs for Critical Issues
Included
Post-Incident Report Requests
Included
Quarterly Strategic Review
Included
Vendor Management
Included
Dedicated Subscription Manager
Included

Explore in Detail Atlassian Support & Maintenance

Working with Appnovation

Three Subscription Pricing Options

Three Subscription Pricing Options

We have a Jira support and maintenance packages able to fit any size enterprise level entity. Catering specifically to those companies that have complex and integrated technology environments. 

Proven, Reliable & Rapid Support

Proven, Reliable & Rapid Support

We not only have Jira experts ready to help, but our enterprise support and maintenance team includes pros across a variety of technology platforms and applications.

24x7 Jira Support & Maintenance

24x7 Jira Support & Maintenance

Not only are we there to help whenever you need it, we are also proactively doing everything we can to make sure that need never happens in the first place.

Dedicated Lines of Communication

Dedicated Lines of Communication

We provide a single point of contact and offer 24/7/365 access to both our MS portal AND an emergency support line staffed by a dedicated support team.

Customer Satisfaction is the #1 Priority for Our Team

Customer Satisfaction is the #1 Priority for Our Team

Our managed services division has achieved a documented just over 98% “Excellent” (5/5) rating thus far from our support customers.

Why Clients Choose Appnovation for 24x7 Jira Support & Maintenance

Here are just some of the ways that we stand out as a company when it comes to what our experience is with Jira, Atlassian and creating a more agile enterprise.

  • Achieved just over 98% "excellent" (5/5) rating from current support customers
  • Annual subscription based pricing model for support and maintenance services
  • Atlassian Gold Solutions Partner
  • Clients can be hosted anywhere, internal or external
  • Cross-functional team of experts based in the Americas, Europe & Asia
  • Dedicated customer support portal with 24/7/365 access
  • Emergency support capabilities 24/7/365 with dedicated expert staff
  • Full suite of Atlassian products support and maintenance services offerings
  • Multi-disciplinary team of experts certified & experienced in a plethora of techs
  • Proven track record of successfully providing support and maintenance
  • Single point of contact for continued operational support and maintenance
Get in touch and get started today. We're ready to support!

Want or need 24x7 Jira and/or other Atlassian products support to handle even the most critical of issues when they arise?  Looking for ongoing Atlassian products maintenance to address those issues proactively so they never arise in the first place? We can most definitely help! Appnovation can provide the “on call”, “at your service” and “emergency” support you need around the clock as well as maintain even the most complex of enterprise Jira environments.

It's our high level and comprehensive services that have garnered our Managed Services team a 98% "Excellent" (5/5) rating thus far from our support and maintenance customers. So if you're shopping for a new vendor or looking to make a change from your existing one, make sure you check out what we have to offer and talk to us.