Atlassian Software & Services

With a team of Atlassian experts, Appnovation is equipped and ready to ensure that your business utilizes an agile approach to deliver greater efficiency. As agile solutions become increasingly popular and in demand, more businesses are looking to adopt this approach, and our experts are ready to guide you to the best agile solutions.

Appnovation’s Atlassian software experts can recommend the right tools to increase internal productivity and workflows for your business, and as official resellers, we are trusted and reliable. Employing the best Atlassian products will help you improve customer interaction, both within a business and across businesses. Atlassian software offers a variety of products that can be integrated or tailored to suit business needs, and our expert Atlassian developers will discuss what works for you.

Atlassian software offerings are varied and flexible, offering everything from easy to complex solutions that would suit small start-ups to enterprise level corporations. Our Atlassian software experts can advise you about the current products on the market, some of which can be trialled for free before purchase.

With our Atlassian experts at your disposal, you will be able to select and utilize a wide range of products and services, helping you streamline your workflow and enhance productivity and integration:

Plan, Track and Support

• Jira Software (Project and issue tracking)
• Jira Service Desk (IT service desk and customer service)
• Jira Core (Essential business management)
• Status Page (Incident communication)

Collaborate and Chat

• Confluence (Document collaboration
• Trello Collaborate (Visually on any project)
• HipChat (Team chat, video, file sharing)

Code, Ship and Build

• Bitbucket (Git code management)
• SourceTree (Git and Mercurial desktop client)
• Bamboo (Integration and release management)

24/7/365 Atlassian Support

Our global Managed Services team is staffed around the clock with some best technology and Atlassian experts on the planet. Providing support via the osCaddie portal, our customer success team can deliver remote deskside support utilizing award winning remote tools that allow staff to share screens with clients in order to rapidly diagnose and resolve emergent issues.

Disaster Recovery

Appnovation can provide disaster recovery services inclusive of providing emergency hosting and support in the event that current service providers are unable to meet their obligations. Depending on the specific customer needs, we can commit to having a fully functional service restored with an alternate provider in as little as 30 minutes.

Environment Backup & Restore

Appnovation offers an automated cloud-based backup and restore process to ensure the environments we support are backed up offsite providing complete peace of mind and allowing us to engage our multi-cloud disaster recovery process should it be required.

Maintenance of Environments

• Security Patching - Our Appnovation maintenance team ensures that all systems under management are patched, secured and aligned with current industry best practices for maintaining large scale production systems.

• Vulnerability Scanning - We provide a regular scanning service using best-of-breed tools to identify and isolate possible security vulnerabilities in subscription services.

• Application Development Support Business - Drawing from the same resource pool as Appnovation Professional Services, Managed Services is able to provide development services for clients. This may be in the form of bug fixes or, in some cases, a method for assisting clients in the implementation of a continuous improvement/continuous delivery solutions.

• Static Source Code Analysis - Appnovation can provide both automated and manual source code analysis to ensure that code is checked for errors (such as CRSF or SQL injection) before it enters a production environment, minimizing the risk of both downtime and possible exposure to potential compromise.

• Code Review Analysis - Appnovation can act as a trusted third party to provide code audits and review. Drawing from our global pool of experts, many of whom are heavily involved in contributing to the products themselves, we are able to offer a world-leading review process.

Architecture Review & Capacity Planning

Ensuring all environments are kept inline with current best practices, this essential section of a Managed Services contract gives us the opportunity to continue the architectural discussion about the solutions and how it fits with the rapidly evolving business environment, both internal and external.

Service Management Review

Appnovation assigns a dedicated Managed Services Subscription Manager (SM) to act as the overall point of contact for each client's MS account and related contracts. The SM is a resource focused entirely on client overall satisfaction and serves as an escalation point for issues and requests. In addition, the SM takes on the role of coordinating monthly meetings with clients to help oversee the smooth running of their MS account and contracts.

Atlassian Consulting & Strategy

Appnovation’s Atlassian consultants will discuss your needs, and deliver your tailor-made digital solution. Our experts will help you see real value, and experience how Atlassian can:

• Create transparency on all project work, while providing tools and metrics to measure performance
• Help to break up large projects, complex workflows and software solutions or incident management into smaller and more manageable pieces of work, therefore improving delivery timescales
• Improve accountability and responsibility and helps to effectively transfer knowledge
• Increase productivity, collaboration and teamwork
• Provide a greater insight into estimated vs. actual time spent on a project measure performance
• Use Metrics and different tools to summarise data, allowing higher management to understand how their teams are working and performing

Agile Development

Appnovation has a team of agile development experts, ready to guide you through the full range of Atlassian products, support, and Agile methodology for coding and developing solutions.

With Agile solutions increasingly in demand and more and more businesses who look to adopt this approach, Appnovation can deliver a tailor-made solution. Our agile development experts will use Atlassian products in a way which offers a standardised way of working, simplifying and streamlining your business productivity.

With agile development, our Atlassian experts can show you just how many tools can be used to increase internal productivity and workflows, integrated seamlessly within a business, and across businesses, as well as improving interaction with external customers/clients.

Apponovation’s agile development experts know Atlassian inside out, and can offer a variety of products that can be integrated or tailored to suit business needs, ranging from easy to complex solutions that suit everyone from small start-ups to enterprise level corporations.

Appnovation works closely with Atlassian to continuously improve our knowledge of the current product range, as well as introducing new offerings.