This has been the smoothest project I have worked on in my 5 years of digital at PCH!
Manager - Client Partner, Business Technology, Pfizer
Helping businesses and organizations connect their systems is where Appnovation's MuleSoft integration experts shine. We are the development and integration experts who can integrate your Jira and Salesforce instances.
Salesforce is a popular Customer Relationship Management (CRM) system with the ability to empower Software as a Service (SaaS) application development. The Salesforce platform has gained a strong, positive reputation, boasting high client satisfaction rates. Potential business solution tools aligned with customer needs and effective customer technical support tools are key success factors for the Salesforce system. Atlassian’s Jira is a requirements and issues tracking system that can be integrated with Salesforce to improve its capabilities even further.
In this context and utilizing MuleSoft, Appnovation can provide an integration solution using the Salesforce Anypoint connector along with the Atlassian Jira connector to manage customers applications issues and technical support business processes efficiently from within Salesforce.
Explore in Detail
Use Cases & Key Benefits
Create issues in Jira from within Salesforce, associate Salesforce cases (Customer problem, feedback, comment, question) to Jira issues, no point-to-point connection require, no connectivity customization required.
Example use cases of Salesforce Atlassian Jira integration are:
- Create issues in Jira from within Salesforce
- Associate Salesforce cases (Customer problem, feedback, comment, question) to Jira issues
- Synchronize data automatically between Salesforce and Jira
- Get issues status and statistics from Jira
- Associate contract product line items to Jira tasks
- Get tasks status from Salesforce
Key benefits include:
- No point-to-point connection required
- No connectivity customization required
- Improved issue tracking and customer support processing
- Efficient development management and project delivery
- Increased productivity and business process efficiency
Mule ESB facilitates the integration via the following approaches, providing the Anypoint connector that facilitates connecting to Salesforce and Jira seamlessly without the need for low level API programming.
Mule ESB facilitates the integration via the following approaches:
- Provides the Anypoint connector that facilitates connecting to Salesforce and Jira seamlessly without the need for low level API programming
- Atlassian Jira Anypoint connector allows issue tracking and inherited statistics from within Salesforce
- This integration, using Anypoint connectors, allows technical support teams to follow case progress as associated with issues in Jira
- Allows data extraction from Salesforce, such as contract product line items, and data linking to Jira users, using Mule Poll or Quartz schedulers
- The data mapping and transformation between Salesforce and Jira is achieved using MuleSoft Anypoint DataMapper graphical interface tool, easing developer effort
- MuleSoft Anypoint platform allows dynamic discovery of either Salesforce or Jira data models and available operations using the DataSense feature
- Changes are reflected in Salesforce and vice-versa in Jira via bi-directional communication between the systems
- Using MuleSoft Anypoint platform, Salesforce and Jira integration can be achieved easily on-premise or in the cloud
Working with Appnovation
We help brands understand the role digital can play in realizing strategic opportunities and solving real world business problems, always keeping the focus on the customer's experience and the results generated.
Using agile methodology, always keeping you in the loop. Streamlined delivery, cost effective engagements, designed to match your goals, your timeline and your budget.
Appnovation’s experienced MuleSoft experts create, configure, deploy and test custom integration solutions. Our experts will get the job done, whatever the project
Complete project visibility and multiple open lines of communication from day one. We are available when you need us and continually updating you on your project’s status.
Dedicated account manager, project manager and consistent delivery team provided. We survey all of our clients, the results of which go directly to our CEO.
Why Clients Choose Appnovation For Salesforce Jira Integrations
- Ability to integrate systems, platforms and applications
- Accelerated development times, translating to lower costs
- Agile development and project methodology
- Award winning websites, mobile application and technology solutions
- Collaborative, transparent and friendly approach with clients
- Comprehensive quality assurance (QA) testing before “Go Live” event
- Cross-functional team of 300+ experts based in North America, Europe & Asia
- Competitive rates for certified and experienced talent
- Deep open technology expertise and experience
- In-house, front-end experts: business analysis, user experience, design
- Proven track record of successful project and engagement delivery
Related Case Studies
Are you interested in integrating Salesforce with Jira and using MuleSoft to do it? We can make that happen. Our MuleSoft developers are ready to create a custom and innovative solution using MuleSoft that will meet your business and IT needs and be able to grow and change to meet your company's future needs. Check out our client list to see who we've already worked with and get started by contacting us today.