Appnovation was the right strategic choice for Visit California. The company’s creativity and innovation will allow us to continue to Dream Big through our digital marketing program, while sharing the California lifestyle through compelling content and an engaging online experience.
President & CEO, Visit California
Emergency Atlassian products support available 24x7 and ongoing proactive Atlassian products maintenance so your enterprise doesn’t experience an emergency in the first place.
Whenever you need support, Appnovation will be there. Our expert Atlassian support team offers 24x7 assistance, with all your Atlassian product software issues. Our Atlassian support and maintenance experts will determine the problem and deliver the solution. From easy fixes to complex, multi-technology ones, our Atlassian support packages are affordable, reliable and never take a holiday because our experts are ALWAYS available. We also provide ongoing maintenance so your enterprise doesn't need emergency support in the first place.
We are an enterprise grade support and maintenance managed services solution for those enterprise level entities who want and need experts on hand to handle their issues as they happen as well as diagnose them before they happen.
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- MS Portal - Seat 24/7/365 Portal Phone, Email
- Scale Number of Servers and URLs
- Reviews Monthly Subscription Review, Quarterly needs/ strategy reviews, Annual architecture reviews
- Monthly Support Hours Included
- Support Services Overage Rate
- Pre-Onboarding Remediation Any work required to bring the asset to minimum specification will be scoped and priced outside of Managed Services
- Service Level Objective
- Strategic Reviews Monthly Subscription Review, Quarterly Needs/ Strategy Review, Annual Architecture Review
- Expedited Project Management Project Management, Scoping, SOW and Contracts
- Portal Access Portal Access - ticket logging and tracking. Detailed Monthly Report. Unlimited Tickets submission.
- Dedicated Client Service Manager
- Option to Purchase Retainer Services Packages
- Self-Help Resources Support
- Online Ticket Creation
- 24hr Weekday Coverage
- Weekend Coverage
- Weekday Business Hours Phone Support
- 24hr Phone Support
- Mission Critical Response
- Basic Application Support
- Custom Application Support Enhancements / Mods & Changes
- Custom Plugin Development
- Custom Application Development
- Staffed Only with Dedicated Senior Engineers
- Development Escalation Priority
- Health Checks & Preventative System Analysis
- On-Boarding and Environment Familiarity
- Global Warm Hand-offs for Critical Issues
- Post-Incident Report Requests
- Quarterly Strategic Review
- Vendor Management
- Dedicated Subscription Manager
Explore in Detail Atlassian Support & Maintenance
Atlassian Product Support Services Included
Complete listing of support services, not to exceed monthly subscription as well as mean time to repair and optional retainer services.
Atlassian Products We Support & Maintain
Our certified Atlassian experts can provide digital solutions using any of the following software and Atlassian products.
24x7 Atlassian Support Services
Our global Managed Services team is staffed around the clock with some best technology and Atlassian experts on the planet.
Ongoing Atlassian Maintenance
Appnovation assigns a dedicated Managed Services Subscription Manager (SM) to act as the overall point of contact for each client's MS account and related contracts.
Atlassian Managed Services Benefits for the Enterprise
The Appnovation MS portal offers a custom and rapid escalation process which allows users to instantly escalate a support case to our success management team.
Working with Appnovation
Why Clients Choose Appnovation for 24x7 Atlassian Support & Maintenance
- Achieved just over 98% "excellent" (5/5) rating from current support customers
- Annual subscription based pricing model for support and maintenance services
- Atlassian Gold Solutions Partner
- Clients can be hosted anywhere, internal or external
- Cross-functional team of experts based in the Americas, Europe & Asia
- Dedicated customer support portal with 24/7/365 access
- Emergency support capabilities 24/7/365 with dedicated expert staff
- Full suite of Atlassian products support and maintenance services offerings
- Multi-disciplinary team of experts certified & experienced in a plethora of techs
- Proven track record of successfully providing support and maintenance
- Single point of contact for continued operational support and maintenance
Related Case Studies
Want or need 24x7 Atlassian products support to handle even the most critical of issues when they arise? Looking for ongoing Atlassian products maintenance to address those issues proactively so they never arise in the first place? We can most definitely help! Appnovation can provide the “on call”, “at your service” and “emergency” support you need around the clock as well as maintain even the most complex of enterprise Atlassian environments. Its our high level and comprehensive services that have garnered our Managed Services team a 98% "Excellent" (5/5) rating thus far from our support and maintenance customers. So if you are shopping for a new vendor or looking to make a change from your existing one, make sure you check out what we have to offer and talk to us.