24x7 Atlassian Support & Maintenance

Managed Services & Support

Atlassian support and maintenance, 24x7 Atlassian Support

Appnovation was the right strategic choice for Visit California. The company’s creativity and innovation will allow us to continue to Dream Big through our digital marketing program, while sharing the California lifestyle through compelling content and an engaging online experience.

Caroline Beteta

President & CEO, Visit California

Emergency Atlassian products support available 24x7 and ongoing proactive Atlassian products maintenance so your enterprise doesn’t experience an emergency in the first place.

Whenever you need support, Appnovation will be there. Our expert Atlassian support team offers 24x7 assistance, with all your Atlassian product software issues. Our Atlassian support and maintenance experts will determine the problem and deliver the solution. From easy fixes to complex, multi-technology ones, our Atlassian support packages are affordable, reliable and never take a holiday because our experts are ALWAYS available. We also provide ongoing maintenance so your enterprise doesn't need emergency support in the first place. 

We are an enterprise grade support and maintenance managed services solution for those enterprise level entities who want and need experts on hand to handle their issues as they happen as well as diagnose them before they happen. 

Pick a plan that fits your needs

  • MS Portal - Seat 24/7/365 Portal Phone, Email
  • Scale Number of Servers and URLs
  • Complexity
  • Volume
  • Reviews Monthly Subscription Review, Quarterly needs/ strategy reviews, Annual architecture reviews
  • Monthly Support Hours Included
  • Support Services Overage Rate
  • Technologies
  • Pre-Onboarding Remediation Any work required to bring the asset to minimum specification will be scoped and priced outside of Managed Services
  • Service Level Objective
  • Strategic Reviews Monthly Subscription Review, Quarterly Needs/ Strategy Review, Annual Architecture Review
  • Expedited Project Management Project Management, Scoping, SOW and Contracts
  • Portal Access Portal Access - ticket logging and tracking. Detailed Monthly Report. Unlimited Tickets submission.
  • Dedicated Client Service Manager
  • Option to Purchase Retainer Services Packages
  • Self-Help Resources Support
  • Online Ticket Creation
  • 24hr Weekday Coverage
  • Weekend Coverage
  • Weekday Business Hours Phone Support
  • 24hr Phone Support
  • Mission Critical Response
  • Basic Application Support
  • Custom Application Support Enhancements / Mods & Changes
  • Custom Plugin Development
  • Custom Application Development
  • Staffed Only with Dedicated Senior Engineers
  • Development Escalation Priority
  • Health Checks & Preventative System Analysis
  • On-Boarding and Environment Familiarity
  • Global Warm Hand-offs for Critical Issues
  • Post-Incident Report Requests
  • Quarterly Strategic Review
  • Vendor Management
  • Dedicated Subscription Manager

Corporate

MS Portal - Seat
Max 3 Users
Scale
Low
Complexity
Low
Volume
Medium
Reviews
Included
Monthly Support Hours Included
Up to 18 Hours
Support Services Overage Rate
$160/hr
Technologies
All Atlassian Products (Jira, Confluence, Bitbucket, Bamboo, etc.)
Pre-Onboarding Remediation
Not Included
Service Level Objective
Included
Strategic Reviews
Quarterly Review Only
Expedited Project Management
Included
Portal Access
Included
Dedicated Client Service Manager
Included
Option to Purchase Retainer Services Packages
Included
Self-Help Resources Support
Included
Online Ticket Creation
Included
24hr Weekday Coverage
Included
Weekend Coverage
Included
Weekday Business Hours Phone Support
Included
24hr Phone Support
No
Mission Critical Response
Included
Basic Application Support
Included
Custom Application Support
Included
Custom Plugin Development
No (Available On Demand)
Custom Application Development
Included
Staffed Only with Dedicated Senior Engineers
No
Development Escalation Priority
No
Health Checks & Preventative System Analysis
No
On-Boarding and Environment Familiarity
No
Global Warm Hand-offs for Critical Issues
No
Post-Incident Report Requests
No
Quarterly Strategic Review
No
Vendor Management
No
Dedicated Subscription Manager
No

Enterprise

MS Portal - Seat
Unlimited Users
Scale
Medium
Complexity
Medium
Volume
High
Reviews
Included
Monthly Support Hours Included
Up to 30 Hours
Support Services Overage Rate
$160/hr
Technologies
All Atlassian Products (Jira, Confluence, Bitbucket, Bamboo, etc.)
Pre-Onboarding Remediation
Not Included
Service Level Objective
Included
Strategic Reviews
Included
Expedited Project Management
Included
Portal Access
Included
Dedicated Client Service Manager
Included
Option to Purchase Retainer Services Packages
Included
Self-Help Resources Support
Included
Online Ticket Creation
Included
24hr Weekday Coverage
Included
Weekend Coverage
Included
Weekday Business Hours Phone Support
Included
24hr Phone Support
Included
Mission Critical Response
Included
Basic Application Support
Included
Custom Application Support
Included
Custom Plugin Development
No (Available On Demand)
Custom Application Development
Included
Staffed Only with Dedicated Senior Engineers
Included
Development Escalation Priority
Included
Health Checks & Preventative System Analysis
Included
On-Boarding and Environment Familiarity
Included
Global Warm Hand-offs for Critical Issues
Included
Post-Incident Report Requests
Included
Quarterly Strategic Review
Included
Vendor Management
Included
Dedicated Subscription Manager
Included

Enterprise +

MS Portal - Seat
Unlimited Users
Scale
High
Complexity
High
Volume
High
Reviews
Included
Monthly Support Hours Included
Custom
Support Services Overage Rate
Custom
Technologies
All Atlassian Products (Jira, Confluence, Bitbucket, Bamboo, etc.)
Pre-Onboarding Remediation
Not Included
Service Level Objective
Included
Strategic Reviews
Included
Expedited Project Management
Included
Portal Access
Included
Dedicated Client Service Manager
Included
Option to Purchase Retainer Services Packages
Included
Self-Help Resources Support
Included
Online Ticket Creation
Included
24hr Weekday Coverage
Included
Weekend Coverage
Included
Weekday Business Hours Phone Support
Included
24hr Phone Support
Included
Mission Critical Response
Included
Basic Application Support
Included
Custom Application Support
Included
Custom Plugin Development
No (Available On Demand)
Custom Application Development
Included
Staffed Only with Dedicated Senior Engineers
Included
Development Escalation Priority
Included
Health Checks & Preventative System Analysis
Included
On-Boarding and Environment Familiarity
Included
Global Warm Hand-offs for Critical Issues
Included
Post-Incident Report Requests
Included
Quarterly Strategic Review
Included
Vendor Management
Included
Dedicated Subscription Manager
Included

Explore in Detail Atlassian Support & Maintenance

Working with Appnovation

Three Subscription Pricing Options

Three Subscription Pricing Options

We have a Atlassian support and maintenance packages able to fit any size enterprise level entity. Catering specifically to those companies that have complex and integrated technology environments. 

Proven, Reliable & Rapid Support

Proven, Reliable & Rapid Support

We not only have Atlassian experts ready to help, but our enterprise support and maintenance team includes pros across a variety of technology platforms and applications.

24x7 Atlassian Support & Maintenance

24x7 Atlassian Support & Maintenance

Not only are we there to help whenever you need it, we are also proactively doing everything we can to make sure that need never happens in the first place.

Dedicated Lines of Communication

Dedicated Lines of Communication

We provide a single point of contact and offer 24/7/365 access to both our Appnovation MS support portal AND an emergency support line staffed by a dedicated support team.

Customer Satisfaction is the #1 Priority

Customer Satisfaction is the #1 Priority

Our managed services division has achieved a documented just over 98% “Excellent” (5/5) rating thus far from our support customers.

Why Clients Choose Appnovation for 24x7 Atlassian Support & Maintenance

Here are just some of the ways that we stand out as a company when it comes to what our experience is with Atlassian and creating a more agile enterprise.

  • Achieved just over 98% "excellent" (5/5) rating from current support customers
  • Annual subscription based pricing model for support and maintenance services
  • Atlassian Gold Solutions Partner
  • Clients can be hosted anywhere, internal or external
  • Cross-functional team of experts based in the Americas, Europe & Asia
  • Dedicated customer support portal with 24/7/365 access
  • Emergency support capabilities 24/7/365 with dedicated expert staff
  • Full suite of Atlassian products support and maintenance services offerings
  • Multi-disciplinary team of experts certified & experienced in a plethora of techs
  • Proven track record of successfully providing support and maintenance
  • Single point of contact for continued operational support and maintenance
Get in touch and get started today. We're ready to support!

Want or need 24x7 Atlassian products support to handle even the most critical of issues when they arise?  Looking for ongoing Atlassian products maintenance to address those issues proactively so they never arise in the first place? We can most definitely help! Appnovation can provide the “on call”, “at your service” and “emergency” support you need around the clock as well as maintain even the most complex of enterprise Atlassian environments. Its our high level and comprehensive services that have garnered our Managed Services team a 98% "Excellent" (5/5) rating thus far from our support and maintenance customers. So if you are shopping for a new vendor or looking to make a change from your existing one, make sure you check out what we have to offer and talk to us.