24x7 Magento Support & Maintenance

Managed Services & Support

magento support, magento support services, magento maintenance

Appnovation was the right strategic choice for Visit California. The company’s creativity and innovation will allow us to continue to Dream Big through our digital marketing program, while sharing the California lifestyle through compelling content and an engaging online experience.

Caroline Beteta

President & CEO, Visit California

Whether dealing with an online store emergency or doing everything we can so that emergency doesn’t happen in the first place, Appnovation 24x7 Magento Support & Maintenance is always there to help.  

Even the smallest problem with your Magento online store can literally be costing you money, not to mention if the whole store goes down and is taken offline. Furthermore, just like brick and mortar or big box stores, a poor customer experience can not only affect that visitor's sale on that day, but also impact whether or not future sales ever occur. Today, more than ever, it is imperative to have reliable and always available expert standing by for when you need them most. Appnovation’s 24x7 Magento support team is exactly that. Dedicated Magento experts, available around the clock and ready to help with any situation that arises.

What if it was possible though to make sure those problems and emergencies never occur in the first place or at least with the lowest probability? Appnovation’s managed services  professionals also provide ongoing, proactive Magento maintenance to do just that. So whether reactively providing emergency support or proactively installing the latest security patches and everything in between, Appnovation’s Magento support and maintenance experts have your online store covered.   

Pick a plan that fits your needs

  • MS Portal - Seat 24/7/365 Portal Phone, Email
  • Scale Number of Servers, URLs, etc.
  • Complexity
  • Volume
  • Reviews Monthly Subscription Review, Quarterly needs/ strategy reviews, Annual architecture reviews
  • Monthly Support Hours Included
  • Support Services Overage Rate
  • Technologies
  • Pre-Onboarding Remediation Any work required to bring the asset to minimum specification will be scoped and priced outside of Managed Services
  • Service Level Objective
  • Strategic Reviews Monthly Subscription Review, Quarterly Needs/ Strategy Review, Annual Architecture Review
  • Expedited Project Management Project Management, Scoping, SOW and Contracts
  • Portal Access Portal Access - ticket logging and tracking. Detailed Monthly Report. Unlimited Tickets submission.
  • Dedicated Client Service Manager
  • Option to Purchase Retainer Services Packages
  • Online Ticket Creation
  • 24hr Weekday Coverage
  • Weekend Coverage
  • Weekday Business Hours Phone Support
  • 24hr Phone Support
  • Mission Critical Response
  • Base Application Support
  • Custom Application Support Enhancements / Mods & Changes
  • Quarterly Strategic Review
  • Vendor Management
  • Dedicated Subscription Manager

Corporate

MS Portal - Seat
Max 3 Users
Scale
Low
Complexity
Low
Volume
Medium
Reviews
Included
Monthly Support Hours Included
Up to 18 Hours
Support Services Overage Rate
$150/hr
Technologies
Magento
Pre-Onboarding Remediation
As Required
Service Level Objective
Included
Strategic Reviews
Included
Expedited Project Management
Included
Portal Access
Included
Dedicated Client Service Manager
Included
Option to Purchase Retainer Services Packages
Included
Online Ticket Creation
Included
24hr Weekday Coverage
Included
Weekend Coverage
Included
Weekday Business Hours Phone Support
Included
24hr Phone Support
Not Included
Mission Critical Response
Included
Base Application Support
Included
Custom Application Support
Included
Quarterly Strategic Review
Not Included
Vendor Management
Not Included
Dedicated Subscription Manager
Not Included

Enterprise

MS Portal - Seat
Unlimited Users
Scale
Medium
Complexity
Medium
Volume
High
Reviews
Included
Monthly Support Hours Included
Up to 30 Hours
Support Services Overage Rate
$150/hr
Technologies
Magento
Pre-Onboarding Remediation
As Required
Service Level Objective
Included
Strategic Reviews
Included
Expedited Project Management
Included
Portal Access
Included
Dedicated Client Service Manager
Included
Option to Purchase Retainer Services Packages
Included
Online Ticket Creation
Included
24hr Weekday Coverage
Included
Weekend Coverage
Included
Weekday Business Hours Phone Support
Included
24hr Phone Support
Included
Mission Critical Response
Included
Base Application Support
Included
Custom Application Support
Included
Quarterly Strategic Review
Included
Vendor Management
Included
Dedicated Subscription Manager
Included

Enterprise +

MS Portal - Seat
Unlimited Users
Scale
High
Complexity
High
Volume
High
Reviews
Included
Monthly Support Hours Included
Custom
Support Services Overage Rate
Custom
Technologies
Magento
Pre-Onboarding Remediation
As Required
Service Level Objective
Included
Strategic Reviews
Included
Expedited Project Management
Included
Portal Access
Included
Dedicated Client Service Manager
Included
Option to Purchase Retainer Services Packages
Included
Online Ticket Creation
Included
24hr Weekday Coverage
Included
Weekend Coverage
Included
Weekday Business Hours Phone Support
Included
24hr Phone Support
Included
Mission Critical Response
Included
Base Application Support
Included
Custom Application Support
Included
Quarterly Strategic Review
Included
Vendor Management
Included
Dedicated Subscription Manager
Included

Explore in Detail Magento Support & Maintenance

Working with Appnovation

Three Subscription Pricing Options

Three Subscription Pricing Options

We have a Magento support and maintenance packages able to fit any size enterprise level entity. Catering specifically to those companies that have complex and integrated technology environments. 

Proven, Reliable & Rapid Support

Proven, Reliable & Rapid Support

We not only have Magento experts ready to help, but our enterprise support and maintenance team includes pros across a variety of technology platforms and applications.

24x7 Magento Support & Maintenance

24x7 Magento Support & Maintenance

Not only are we there to help whenever you need it, we are also proactively doing everything we can to make sure that need never happens in the first place.

Dedicated Lines of Communication

Dedicated Lines of Communication

We provide a single point of contact and offer 24/7/365 access to both our Appnovation MS support portal AND an emergency support line staffed by a dedicated support team.

Customer Satisfaction is the #1 Priority for Our Team

Customer Satisfaction is the #1 Priority for Our Team

Our managed services division has achieved a documented just over 98% “Excellent” (5/5) rating thus far from our support customers.

Why Clients Choose Appnovation for 24x7 Magento Support & Maintenance

Here are just some of the ways that we stand out as a company when it comes to what our experience is with Magento and supporting today's eCommerce enterprise.

  • Achieved just over 98% "excellent" (5/5) rating from current support customers
  • Annual subscription based pricing model for support and maintenance services
  • Clients can be hosted anywhere, internal or external
  • Cross-functional team of experts based in North America, Europe & Asia
  • Dedicated customer support portal with 24/7/365 access
  • Emergency support capabilities 24/7/365 with dedicated expert staff
  • Full suite of Magento support and maintenance services offerings
  • Multi-disciplinary team of experts certified & experienced in a plethora of techs
  • Proven track record of successfully providing support and maintenance
  • Single point of contact for continued operational support and maintenance
Get in touch and get started today. We're ready to support!

Want or need 24x7 Magento support in case your online store ever goes down or experiences a problem? Looking for ongoing Magento maintenance to try and keep your ecommerce site from experiencing issues in the first place? We can most definitely help! Appnovation can provide the “on call”, “at your service” and “emergency” support you need around the clock as well as maintain even the most complex of enterprise Magento environments. Its our high level and comprehensive services that have garnered our Managed Services team a 98% "Excellent" (5/5) rating thus far from our support and maintenance customers. So if you are shopping for a new vendor or looking to make a change from your existing one, make sure you talk to us about what we have to offer.