Appnovation was the right strategic choice for Visit California. The company’s creativity and innovation will allow us to continue to Dream Big through our digital marketing program, while sharing the California lifestyle through compelling content and an engaging online experience.
President & CEO, Visit California
Whether dealing with an online store emergency or doing everything we can so that emergency doesn’t happen in the first place, Appnovation 24x7 Magento Support & Maintenance is always there to help.
Even the smallest problem with your Magento online store can literally be costing you money, not to mention if the whole store goes down and is taken offline. Furthermore, just like brick and mortar or big box stores, a poor customer experience can not only affect that visitor's sale on that day, but also impact whether or not future sales ever occur. Today, more than ever, it is imperative to have reliable and always available expert standing by for when you need them most. Appnovation’s 24x7 Magento support team is exactly that. Dedicated Magento experts, available around the clock and ready to help with any situation that arises.
What if it was possible though to make sure those problems and emergencies never occur in the first place or at least with the lowest probability? Appnovation’s managed services professionals also provide ongoing, proactive Magento maintenance to do just that. So whether reactively providing emergency support or proactively installing the latest security patches and everything in between, Appnovation’s Magento support and maintenance experts have your online store covered.
- MS Portal - Seat 24/7/365 Portal Phone, Email
- Scale Number of Servers, URLs, etc.
- Reviews Monthly Subscription Review, Quarterly needs/ strategy reviews, Annual architecture reviews
- Monthly Support Hours Included
- Support Services Overage Rate
- Pre-Onboarding Remediation Any work required to bring the asset to minimum specification will be scoped and priced outside of Managed Services
- Service Level Objective
- Strategic Reviews Monthly Subscription Review, Quarterly Needs/ Strategy Review, Annual Architecture Review
- Expedited Project Management Project Management, Scoping, SOW and Contracts
- Portal Access Portal Access - ticket logging and tracking. Detailed Monthly Report. Unlimited Tickets submission.
- Dedicated Client Service Manager
- Option to Purchase Retainer Services Packages
- Online Ticket Creation
- 24hr Weekday Coverage
- Weekend Coverage
- Weekday Business Hours Phone Support
- 24hr Phone Support
- Mission Critical Response
- Base Application Support
- Custom Application Support Enhancements / Mods & Changes
- Quarterly Strategic Review
- Vendor Management
- Dedicated Subscription Manager
Explore in Detail Magento Support & Maintenance
Magento Support & On-boarding Services Included
Complete listing of support services, not to exceed monthly subscription as well as mean time to repair and optional retainer services.
24x7 Magento Support Services
Our global Managed Services team is staffed around the clock with some best technology and Magento and eCommerce experts on the planet.
Ongoing Magento Maintenance
Appnovation assigns a dedicated Managed Services Subscription Manager (SM) to act as the overall point of contact for each client's MS account and related contracts.
Magento Managed Services Benefits for the Enterprise
The Appnovation MS portal offers a custom and rapid escalation process which allows users to instantly escalate a support case to our success management team.
Magento Migrations & Upgrades
Appnovation helps online retailers of all sizes move to Magento from plethora of other platforms, including legacy and custom-built ones.
Working with Appnovation
Why Clients Choose Appnovation for 24x7 Magento Support & Maintenance
- Achieved just over 98% "excellent" (5/5) rating from current support customers
- Annual subscription based pricing model for support and maintenance services
- Clients can be hosted anywhere, internal or external
- Cross-functional team of experts based in North America, Europe & Asia
- Dedicated customer support portal with 24/7/365 access
- Emergency support capabilities 24/7/365 with dedicated expert staff
- Full suite of Magento support and maintenance services offerings
- Multi-disciplinary team of experts certified & experienced in a plethora of techs
- Proven track record of successfully providing support and maintenance
- Single point of contact for continued operational support and maintenance
Related Case Studies
Want or need 24x7 Magento support in case your online store ever goes down or experiences a problem? Looking for ongoing Magento maintenance to try and keep your ecommerce site from experiencing issues in the first place? We can most definitely help! Appnovation can provide the “on call”, “at your service” and “emergency” support you need around the clock as well as maintain even the most complex of enterprise Magento environments. Its our high level and comprehensive services that have garnered our Managed Services team a 98% "Excellent" (5/5) rating thus far from our support and maintenance customers. So if you are shopping for a new vendor or looking to make a change from your existing one, make sure you talk to us about what we have to offer.