customer journey consulting, customer journey mapping consultants, customer journey research, customer journey analysis

This has been the smoothest project I have worked on in my 5 years of digital at PCH!

Paul Holda

Manager - Client Partner, Business Technology, Pfizer

Based on established personas, we use customer journey maps to break down customer experience in different stages - from discovering your brand, to being a first-time user, to becoming a repeat-customer. 

Customer journey mapping is a powerful method to visualize and discover the brand experience enjoyed by your customers, and to see how they engage with your products and services. Based on established personas, we use customer journey maps to break down customer experience in different stages - from discovering your brand, to being a first-time user, to becoming a repeat-customer. These maps help us spot pain points, feelings and moments of delight that customers undergo when when interacting with your brand and product.

Our experience designers use journey maps to understand how customers are targeted and through which touch points, how they respond and make decisions, what influences them. This method illuminates areas where your customers experience difficulties when buying your product, ordering services or interacting with your brand in general. We work with clients on customer journeys to refine marketing strategies, improve eCommerce applications to drive conversion, and to enhance branded digital experiences. Our customer experience consultants help devise bespoke touch point strategies, optimise and develop content strategy and messaging, as well as tweak existing online experiences. Additionally, we can digitise offline interactions that can be transferred to online ones. We customise journey maps to address specific needs and include aspects that are relevant for each case.

customer experience journey mapping, digital customer experience journey mapping, customer touchpoint mapping, client journey mapping

Explore in Detail

Working with Appnovation

Experience Led & Outcome Focused

We help brands understand the role digital can play in realizing strategic opportunities and solving real world business problems, always keeping the focus on the customer's experience and the results generated.

Proven, Rapid & Trusted Delivery

Using agile methodology, always keeping you in the loop. Streamlined delivery, cost effective projects, designed to match your goals, timeline and budget.

Customer Journey Mapping Consultants

Appnovation’s Customer Journey Mapping consultants can help companies focus on long term relationships with customers built on respect, trust and consistency.

Transparent, Collaborative, Communicative

Complete project visibility and multiple open lines of communication from day one. We are available when you need us and continually updating you on your project’s status.

Customer Satisfaction is Priority #1

Dedicated account manager, project manager and consistent delivery team provided. We survey all of our clients, the results of which go directly to our CEO.

Why Customers Choose Us For Customer Journey Mapping Consulting

Here are just some of the ways that we stand out as a company when it comes to what our experience is with customer journey mapping.

  • Award winning consulting and development solutions
  • Collaborative and communicative approach model for client engagements
  • Cross-functional team of professionals based in the Americas, Europe & Asia
  • Expert Customer Journey Mapping Consultants can help you define your users, create user personas and understand your customers' needs
  • In-depth user research, usability testing & analytics reviews to fully understand your customer
  • Full suite of customer experience related consulting services
  • Inspired by strategy, insight, and data, we’re your customer journey mapping consulting partner from idea to implementation
  • Proven track record of successful project delivery
  • Rigorous testing and validation of ideas throughout the design and development process
  • UX/UI experts, creative designers, business analysts and front-end specialists in-house
Get in touch and get started today. We're ready!

Shopping quotes for a customer journey mapping consulting project? Looking for a vendor who can help with not only journey mapping but all things digital related? Make sure you talk to us! As a leading digital strategy solutions provider and development company having some of the most seasoned customer journey mapping experts on staff, Appnovation is ready to tackle your next project helping your organization navigate the digital landscape.

Complete the form, email us at or contact us directly by phone at one of our many global office locations to talk about your next or an upcoming project. Still need convincing? Check out our client list to see just some of the brand names that have chosen us to work with and who Appnovation calls customers today.