Atlassian Experts & Services

Appnovation offers its full complement of development and related services when it comes to the Atlassian suite of products. These include:

• Strategy & Optimization

• UX/UI Design

• Development & Customization

• Migrations & Upgrades

• Implementations

• Integrations

• 24x7 Support & Maintenance

• Software for Resale

• Training  

Furthermore, Appnovation has a team of agile development experts, ready to guide you through the full range of Atlassian products, support, and Agile methodology for coding and developing solutions. With solutions built using Agile increasingly in demand and more and more businesses who look to adopt this approach, Appnovation can deliver a comprehensive and tailor-made solution leveraging Atlassian. Our agile development experts will use Atlassian products in a way which offers a standardised way of working, simplifying and streamlining your business productivity.

With Agile development, our Atlassian experts can show you just how many tools can be used to increase internal productivity and workflows, integrated seamlessly within a business, and across businesses, as well as improving interaction with external customers/clients.

Apponovation’s agile development specialists know Atlassian inside out, and can offer a variety of products that can be integrated and/or manipulated to suit not only IT, but business needs as well, ranging from very simple to even the most complex of solutions, that can cater to enterprises of every size. Appnovation works closely with Atlassian to continuously improve our knowledge of the current product offerings including their functionalities, features, performance and security.

Appnovation offers Atlassian consulting and strategy services, helping organizations to best adopt and leverage the Atlassian suite of products to work most effectively for the enterprises’ development needs and in the enterprises’ development environment. Additionally, as an Agile development company with certified Agile experts on staff, Appnovation provides Agile consulting and strategy using the Atlassian product suite helping organizations to adopt, execute and optimize this proven development methodology.

Atlassian Adoption

Appnovation can provide guidance on what Atlassian products make sense for your IT environment and development needs. Furthermore we can ensure those products are implemented and integrated appropriately to maximize their performance, functionality and security. Likewise we can guide clients looking to migrate to Atlassian or upgrade on Atlassian, the most streamline and secure way of doing so. Finally our custom development and 24x7 support package offerings allow for features to be optimized while also making sure the instance(s) never go down.  Delivered by Atlassian certified experts and experienced professionals, Appnovation’s strategic Atlassian consulting services prize performance, functionality, scalability and security above all for our enterprise clients and their needs.

Atlassian Leveraging  

Beyond product selection, implementation, integration, development, migrations, support etc., Appnovation can help those organizations who are looking to get more out of their Atlassian product instances. When it comes to Agile, collaboration, project management, issue tracking, incident communication, code management, customer service, chat and more, Appnovation can work with and help show your enterprise the best way to do any or all of them.

Using proven techniques, best practices and certified Atlassian consultants Appnovation provides training, strategy, implementation, integration and development of best practices, methodologies, strategies and more when it comes to those aspects (Agile, collaboration, project management, issue tracking, incident communication, code management, customer service, chat, etc.) of the development process and how to most appropriately leverage the Atlassian product suite to accomplish them.  

Appnovation’s Atlassian experts can support and maintain any of the following Atlassian products:  

• Jira Software

• Jira Service Management

• Jira Core

• Status Page

• Confluence

• Trello Collaborate

• HipChat

• Bitbucket

• SourceTree

• Bamboo

24/7/365 Atlassian Support - Our global Managed Services team is staffed around the clock with some best technology and Atlassian experts on the planet. Providing support via the osCaddie portal, our customer success team can deliver remote deskside support utilizing award winning remote tools that allow staff to share screens with clients in order to rapidly diagnose and resolve emergent issues.

Disaster Recovery - Appnovation can provide disaster recovery services inclusive of providing emergency hosting and support in the event that current service providers are unable to meet their obligations. Depending on the specific customer needs, we can commit to having a fully functional service restored with an alternate provider in as little as 30 minutes.

Environment Backup & Restore - Appnovation offers an automated cloud-based backup and restore process to ensure the environments we support are backed up offsite providing complete peace of mind and allowing us to engage our multi-cloud disaster recovery process should it be required.

Maintenance of Environments -

• Security Patching - Our Appnovation maintenance team ensures that all systems under management are patched, secured and aligned with current industry best practices for maintaining large scale production systems.

• Vulnerability Scanning - We provide a regular scanning service using best-of-breed tools to identify and isolate possible security vulnerabilities in subscription services.

• Application Development Support Business - Drawing from the same resource pool as Appnovation Professional Services, Managed Services is able to provide development services for clients. This may be in the form of bug fixes or, in some cases, a method for assisting clients in the implementation of a continuous improvement/continuous delivery solutions.

• Static Source Code Analysis - Appnovation can provide both automated and manual source code analysis to ensure that code is checked for errors (such as CRSF or SQL injection) before it enters a production environment, minimizing the risk of both downtime and possible exposure to potential compromise.

• Code Review Analysis - Appnovation can act as a trusted third party to provide code audits and review. Drawing from our global pool of experts, many of whom are heavily involved in contributing to the products themselves, we are able to offer a world-leading review process.

Architecture Review & Capacity Planning - Ensuring all environments are kept inline with current best practices, this essential section of a Managed Services contract gives us the opportunity to continue the architectural discussion about the solutions and how it fits with the rapidly evolving business environment, both internal and external.

Service Management Review - Appnovation assigns a dedicated Managed Services Subscription Manager (SM) to act as the overall point of contact for each client's MS account and related contracts. The SM is a resource focused entirely on client overall satisfaction and serves as an escalation point for issues and requests. In addition, the SM takes on the role of coordinating monthly meetings with clients to help oversee the smooth running of their MS account and contracts