The experience working with Appnovation has been fantastic. We always want to ensure we get plenty of value from any vendor that we work with, and in that regard Appnovation really excels. With our latest project, we received top-quality work, enjoyed working with a really responsive team, and when we threw curve balls or suggested unique functionality, they quickly went to work to make it a reality.
Head of Digital Marketing, TCL North America
Appnovation offers a full suite of support and maintenance services for enterprise level entities looking for experts to handle the complex, integrated and ongoing needs of their Drupal 6, 7 & 8 -based properties.
Our support and maintenance packages are customizable, meant to expand or contract to meet our clients’ needs and can include our experts performing and assisting with site audits, security updates, upgrades, migrations, code reviews, performance testing and tuning, advisory, user interface development, content updates, integration assistance and more.
When it comes to your organization's Drupal assets, we make sure not only are we taking care of the issues as they arise, in the form of round the clock 24/7/365 support, but are also proactively maintaining your Drupal web property so those issues never arise in the first place. Specifically catering to enterprise level entities, Appnovation's support and maintenance experts are well equipped to handle complex and integrated environments, multiple Drupal-based properties, robust scaling and security challenges, ongoing performance maintenance and emergency support.
- MS Portal - Seat 24/7/365 Portal Phone, Email
- Scale Number of Servers, URLs, etc.
- Reviews Monthly Subscription Review, Quarterly needs/ strategy reviews, Annual architecture reviews
- Monthly Support Hours Included
- Support Services Overage Rate
- Pre-Onboarding Remediation Any work required to bring the asset to minimum specification will be scoped and priced outside of Managed Services
- Service Level Objective
- Strategic Reviews Monthly Subscription Review, Quarterly Needs/ Strategy Review, Annual Architecture Review
- Expedited Project Management Project Management, Scoping, SOW and Contracts
- Portal Access Portal Access - ticket logging and tracking. Detailed Monthly Report. Unlimited Tickets submission.
- Dedicated Client Service Manager
- Option to Purchase Retainer Services Packages
- Online Ticket Creation
- 24hr Weekday Coverage
- Weekend Coverage
- Weekday Business Hours Phone Support
- 24hr Phone Support
- Mission Critical Response
- Base Application Support
- Custom Application Support Enhancements / Mods & Changes
- Quarterly Strategic Review
- Vendor Management
- Dedicated Subscription Manager
Explore in Detail Drupal Support & Maintenance
Drupal Support & On-boarding Services Included
Complete listing of support services, not to exceed monthly subscription as well as mean time to repair and optional retainer services.
24x7 Drupal Support Services
Our Drupal support specialists have seen it all when it comes to Drupal and are always up to the task to handle anything new that arises.
Ongoing Drupal Maintenance
Appnovation's Drupal maintenance services can help enterprise level entities maintain their complex, integrated and/or multi-site/property Drupal environments.
Drupal Managed Services Benefits for the Enterprise
The Appnovation MS portal offers a custom and rapid escalation process which allows users to instantly escalate a support case to our success management team.
Drupal Site Audits
Every maintenance and support engagement kicks off with Appnovation's Drupal experts doing a deep dive audit of all the Drupal-based properties within scope for the support and maintenance contract.
Working with Appnovation
Why Clients Choose Appnovation for 24x7 Drupal Support & Maintenance
- Achieved just over 98% "excellent" (5/5) rating from current support customers
- Acquia Preferred Partner
- Annual subscription based pricing model for support and maintenance services
- Clients can be hosted anywhere, internal or external
- Cross-functional team of experts based in North America, Europe & Asia
- Dedicated customer support portal with 24/7/365 access
- Emergency support capabilities 24/7/365 with dedicated expert staff
- Full suite of Drupal support and maintenance services related offerings
- Multi-disciplinary team of experts certified & experienced in a plethora of techs
- Proven track record of successfully providing support and maintenance
- Single point of contact for continued operational support and maintenance
Interested in getting a quote for Appnovation's professional Drupal support and maintenance services? Contact us today and request a quote by filling out a form, emailing us directly or calling one of our global office locations. Our Drupal support and maintenance experts have seen it all when it comes to the Drupal CMS and can provide this expertise to your company so as to improve site performance, maintain quality, ensure security and solve problems.