24/7 Drupal Support & Maintenance

Managed Services & Support

drupal support, drupal support services, drupal maintenance

The experience working with Appnovation has been fantastic. We always want to ensure we get plenty of value from any vendor that we work with, and in that regard Appnovation really excels. With our latest project, we received top-quality work, enjoyed working with a really responsive team, and when we threw curve balls or suggested unique functionality, they quickly went to work to make it a reality.

David Lux

Head of Digital Marketing, TCL North America

Appnovation offers a full suite of support and maintenance services for enterprise level entities looking for experts to handle the complex, integrated and ongoing needs of their Drupal 6, 7 & 8 -based properties.  

Our support and maintenance packages are customizable, meant to expand or contract to meet our clients’ needs and can include our experts performing and assisting with site audits, security updates, upgrades, migrations, code reviews, performance testing and tuning, advisory, user interface development, content updates, integration assistance and more.

When it comes to your organization's Drupal assets, we make sure not only are we taking care of the issues as they arise, in the form of round the clock 24/7/365 support, but are also proactively maintaining your Drupal web property so those issues never arise in the first place. Specifically catering to enterprise level entities, Appnovation's support and maintenance experts are well equipped to handle complex and integrated environments, multiple Drupal-based properties, robust scaling and security challenges, ongoing performance maintenance and emergency support.

Pick a plan that fits your needs

  • MS Portal - Seat 24/7/365 Portal Phone, Email
  • Scale Number of Servers, URLs, etc.
  • Complexity
  • Volume
  • Reviews Monthly Subscription Review, Quarterly needs/ strategy reviews, Annual architecture reviews
  • Monthly Support Hours Included
  • Support Services Overage Rate
  • Technologies
  • Pre-Onboarding Remediation Any work required to bring the asset to minimum specification will be scoped and priced outside of Managed Services
  • Service Level Objective
  • Strategic Reviews Monthly Subscription Review, Quarterly Needs/ Strategy Review, Annual Architecture Review
  • Expedited Project Management Project Management, Scoping, SOW and Contracts
  • Portal Access Portal Access - ticket logging and tracking. Detailed Monthly Report. Unlimited Tickets submission.
  • Dedicated Client Service Manager
  • Option to Purchase Retainer Services Packages
  • Online Ticket Creation
  • 24hr Weekday Coverage
  • Weekend Coverage
  • Weekday Business Hours Phone Support
  • 24hr Phone Support
  • Mission Critical Response
  • Base Application Support
  • Custom Application Support Enhancements / Mods & Changes
  • Quarterly Strategic Review
  • Vendor Management
  • Dedicated Subscription Manager

Corporate

MS Portal - Seat
Max 3 Users
Scale
Low
Complexity
Low
Volume
Medium
Reviews
Included
Monthly Support Hours Included
Up to 18 Hours
Support Services Overage Rate
$150/hr
Technologies
Drupal 6, 7 & 8
Pre-Onboarding Remediation
As Required
Service Level Objective
Included
Strategic Reviews
Included
Expedited Project Management
Included
Portal Access
Included
Dedicated Client Service Manager
Included
Option to Purchase Retainer Services Packages
Included
Online Ticket Creation
Included
24hr Weekday Coverage
Included
Weekend Coverage
Included
Weekday Business Hours Phone Support
Included
24hr Phone Support
Not Included
Mission Critical Response
Included
Base Application Support
Included
Custom Application Support
Included
Quarterly Strategic Review
Not Included
Vendor Management
Not Included
Dedicated Subscription Manager
Not Included

Enterprise

MS Portal - Seat
Unlimited Users
Scale
Medium
Complexity
Medium
Volume
High
Reviews
Included
Monthly Support Hours Included
Up to 30 Hours
Support Services Overage Rate
$150/hr
Technologies
Drupal 6, 7 & 8
Pre-Onboarding Remediation
As Required
Service Level Objective
Included
Strategic Reviews
Included
Expedited Project Management
Included
Portal Access
Included
Dedicated Client Service Manager
Included
Option to Purchase Retainer Services Packages
Included
Online Ticket Creation
Included
24hr Weekday Coverage
Included
Weekend Coverage
Included
Weekday Business Hours Phone Support
Included
24hr Phone Support
Included
Mission Critical Response
Included
Base Application Support
Included
Custom Application Support
Included
Quarterly Strategic Review
Included
Vendor Management
Included
Dedicated Subscription Manager
Included

Enterprise +

MS Portal - Seat
Unlimited Users
Scale
High
Complexity
High
Volume
High
Reviews
Included
Monthly Support Hours Included
Custom
Support Services Overage Rate
Custom
Technologies
Drupal 6, 7 & 8
Pre-Onboarding Remediation
As Required
Service Level Objective
Included
Strategic Reviews
Included
Expedited Project Management
Included
Portal Access
Included
Dedicated Client Service Manager
Included
Option to Purchase Retainer Services Packages
Included
Online Ticket Creation
Included
24hr Weekday Coverage
Included
Weekend Coverage
Included
Weekday Business Hours Phone Support
Included
24hr Phone Support
Included
Mission Critical Response
Included
Base Application Support
Included
Custom Application Support
Included
Quarterly Strategic Review
Included
Vendor Management
Included
Dedicated Subscription Manager
Included

Explore in Detail Drupal Support & Maintenance

Working with Appnovation

Three Subscription Pricing Options

Three Subscription Pricing Options

We have a Drupal support and maintenance packages able to fit any size enterprise level entity. Catering specifically to those companies that have complex and integrated technology environments. 

Proven, Reliable & Rapid Support

Proven, Reliable & Rapid Support

Our Drupal support and maintenance is ready 24/7/365 so that we are available at any time you may need us, literally around the world, no matter where. Experts are standing by to help right now.

Drupal Support & Maintenance Available 24x7

Drupal Support & Maintenance Available 24x7

When it comes to Drupal, we have seen it all, and therefore there is no firm better than Appnovation to help with any Drupal problem your business may experience.

Dedicated Lines of Communication

Dedicated Lines of Communication

Complete visibility from day one, working with you, and for you. We have a custom built ticketing system and hotline that has proven reliable over and over again. If you need help, we are there.

Customer Satisfaction is the Team’s Top Priority

Customer Satisfaction is the Team’s Top Priority

Our support and maintenance clients are surveyed after every ticket we complete for them so they have every opportunity to tell us how we did. To date, our marks have been high across the board.

Why Clients Choose Appnovation for 24x7 Drupal Support & Maintenance

Here are just some of the ways that we stand out as a company when it comes to what our experience is with Drupal and supporting today's enterprise.

  • Achieved just over 98% "excellent" (5/5) rating from current support customers
  • Acquia Preferred Partner
  • Annual subscription based pricing model for support and maintenance services
  • Clients can be hosted anywhere, internal or external
  • Cross-functional team of experts based in North America, Europe & Asia
  • Dedicated customer support portal with 24/7/365 access
  • Emergency support capabilities 24/7/365 with dedicated expert staff
  • Full suite of Drupal support and maintenance services related offerings
  • Multi-disciplinary team of experts certified & experienced in a plethora of techs
  • Proven track record of successfully providing support and maintenance
  • Single point of contact for continued operational support and maintenance
Get in touch and get started today. We're ready to support!

Interested in getting a quote for Appnovation's professional Drupal support and maintenance services? Contact us today and request a quote by filling out a form, emailing us directly or calling one of our global office locations. Our Drupal support and maintenance experts have seen it all when it comes to the Drupal CMS and can provide this expertise to your company so as to improve site performance, maintain quality, ensure security and solve problems.